Service Specialist

2 days ago

Batu Pahat, Johor, Malaysia Frersh Feast Sdn Bhd Full time 24,000 - 60,000 per year

Key Responsibilities

  • Prepare and serve coffee, tea, and specialty beverages according to company standards.
  • Provide friendly and efficient customer service, ensuring a positive guest experience.
  • Take customer orders accurately and handle cash/point-of-sale transactions.
  • Maintain cleanliness and hygiene of workstations, equipment, and café area in compliance with food safety standards.
  • Monitor stock levels of ingredients, supplies, and packaging, and report replenishment needs to the supervisor/manager.
  • Assist in opening and closing duties of the outlet.
  • Support team members to achieve daily sales targets and smooth operations.
  • Uphold Lucky Cup Coffee Café's brand image, service quality, and operational standards.

Job Requirements

  • Minimum SPM qualification; Diploma in Hospitality/F&B is an added advantage.
  • Prior experience as a barista or in F&B service is preferred but fresh graduates are welcome (training will be provided).
  • Passionate about coffee and customer service.
  • Good communication skills in Bahasa Malaysia and English
  • Energetic, team-oriented, and able to work in a fast-paced environment.
  • Willing to work on shifts, weekends, and public holidays.

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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