Team Lead/Assistant Manager, Client Relations

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo MY Full time 120,000 - 240,000 per year

Moomoo Malaysia is transforming the retail investing landscape with its award-winning, all-in-one stock trading platform. Powered by cutting-edge technology and insights, we empower proactive traders to make informed decisions. Our parent company, Futu Holdings Limited, is a Nasdaq-listed and backed by global heavyweights like Tencent, Sequoia Capital, and Matrix Partners. With over 21 million users worldwide, Moomoo is a trusted choice for investors across the U.S., Hong Kong, Singapore, Japan, Malaysia, and Australia.

If you're passionate about the fintech space, Moomoo Malaysia is the place for you. Apply now and become part of a team that's changing the way people invest

Key Responsibilities

  • Team Management & Business Development

  • Develop and execute team sales plans in accordance with the company's strategic objectives, with full accountability for key performance indicators such as Assets Under Management (AUM) and trading

  • Lead team to manage relationships with and provide ongoing service to premium clients, enhancing client experience and fostering loyalty

  • Guide the team in deeply understanding client needs, developing sales scripts and Standard Operating Procedures (SOPs), and accurately promoting the company's products and services to achieve sales targets

  • Team Building & Talent Development

  • Be responsible for the daily management, coaching, and motivation of the sales team to enhance overall cohesion and effectiveness

  • Be responsible for recruitment, training, and performance management of team members, dedicated to building and nurturing a high-performing sales force
  • Uphold and promote company culture, while establishing and continuously refining the team's internal sales processes and management protocols
  • This role requires working hours to align with the U.S. business hours, night shifts are required
    Requirements

Must Haves

  • Bachelor's degree or higher in Finance, Economics, Management, or a related field
  • Minimum of 3 years of sales experience within the financial industry, including at least 1 year in a team management or key contributor role
  • Licensing: Must possess active FINRA Series 7, 24, and 63 licenses, plus the SIE; or commit to obtaining them post-hire
  • Proficiency in both English and Chinese is highly preferred
  • Strong client service orientation, a results-driven mindset, and excellent communication skills.

Preferred Qualifications

  • Prior trading experience in U.S. stocks, ETFs, and options is highly preferred
  • Familiarity with the local US financial market and knowledge in industry competitors is a distinct advantage
  • Strong communication skills, logical thinking, and a collaborative team spirit, with the ability to thrive under pressure
    Benefits

We offer a comprehensive and holistic work experience and package as follows:

  • 13-Month Salary (Contractual Bonus)
  • Competitive compensation & benefits. Monthly salary package consists of basic salary + KPI Incentive + Performance Bonus
  • Convenient Access to Public Transport
  • Exam/Certification Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

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