Credit Loan Analyst
7 days ago
Responsibilities
● Be our subject expert in our Lending Operations.
● Ensure day-to-day operations comply with the regulatory and internal requirements.
● Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
● Leverage technology to drive a high degree of digitalisation and scalability.
Lending General Enquiry
● To attend to the General Enquiry case raised by Customer Experience. Analyze and to respond within the SLA.
● Ensure case analyse thoroughly and respond to Customer Experience within the SLA.
User Acceptance Test (UAT)
● To attend to Lending related UAT as per timeline set.
● Ensure UAT Test Script is updated correctly and review the team lead.
Requirements
● Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
● At least 2 years of experience in Loan/ Mortgage/ Lending operations, journey mapping and process optimization Strong foundation in design thinking and human centric methodologies within financial/ banking industry
● A thorough understanding of the latest process enhancement strategies and experience applying related to Lending industry
● A sharp eye for identifying weak points in processes and workflow structures
● A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
● An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
● Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
● Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
● Confidence in your abilities to lead organizational change.
● Collaborated effectively with cross-functional teams including Operations, Compliance, Product, and IT to ensure seamless process execution, resolve client issues efficiently, and align business objectives across departments.
Job Types: Permanent, Contract, Fresh graduate
Contract length: 12 months
Pay: RM3, RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Language:
- Tamil (Preferred)
- Mandarin (Preferred)
Work Location: In person
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