Senior Engineer Customer Quality and Complaint

2 days ago

Malacca, Melaka, Malaysia Infineon Technologies Full time

As a Senior Customer Quality and Complaint Specialist at Infineon Technologies, you will be the crucial link between Infineon and its customers, ensuring their interests are met while driving product quality and customer satisfaction. Your role includes managing customer complaints, collaborating with various teams to drive product improvements, moderating problem-solving teams, and contributing to digitalization projects.

Your Role
Key responsibilities in your new role

  • Responsible of contact for Customer Quality topics, liaising with different areas within Infineon as the customer advocate to fulfil the interests of the customers and Infineon
  • Manage Customer Complaints (FARs) for designated customers respectively product lines within PSS, playing the roles of Customer Interface, Complaint Manager and FAR Coordinator whenever applicable, to drive proper problem resolution within the agreed target dates and according to customer and IFX process requirements
  • Liaise with Business Lines, FA Labs and Customer Quality teams in different regions, to drive product and process improvements, resolve customer issues and secure resources for the management of FARs and other customer requests
  • Conduct Moderate Problem Solving (8D) teams involving other functions within and outside of PSS, facilitating teams to solve problems, identify gaps and trigger improvements
  • Contribute to digitalization projects, identifying processes where digitalization or artificial intelligence bring strong benefits in quality and speed
  • Contribute whenever required to improvement projects focusing on Quality and Customer Satisfaction within the scope and mile stones defined by the PSS Management team

Your Profile
Qualifications And Skills To Help You Succeed

  • Bachelor's degree Engineering in Production Management, Electronics, Quality Management, Physics or any equivalent related field
  • Have at least 1 year of working experience in a quality related function ideally in semiconductors and their production
  • Capability to make decisions in complex environments and work under pressure
  • Good in data analytics and managing quality of software is a strong plus
  • Knowledge and experience in problem solving methods, procedures and tools (e.g. 8D, FMEA, 5why, etc.)
  • Experience in SAP, Tableau, MS Office and knowledge of statistics tools such as Minitab is well-desired
  • Fluent in English is mandatory and German is a plus

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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