Executive - Customer support

21 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia RAPSYS TECHNOLOGIES PTE LTD Full time

Position:
Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)

Location:
Ara Damansara (On-site)

Employment Type:
Full-Time

Salary Range:
RM 8,000 – RM 10,000 per month

Working Hours:
24×7 rotational shifts with 2 days off per week
Role Summary
We are seeking a customer-focused
Customer Support Executive
proficient in
Japanese (monolingual or bilingual Japanese–English)
to support customers in Japan. The role involves handling customer inquiries through
phone calls and chat
, ensuring timely, accurate, and professional assistance while delivering an excellent customer experience.

*Key Responsibilities*

  • Handle inbound customer inquiries from Japan via phone and chat support
  • Provide accurate information and resolve service-related queries efficiently
  • Ensure high levels of customer satisfaction through professional communication
  • Document customer interactions and resolutions accurately in the system
  • Escalate complex issues to relevant internal teams when required
  • Adhere to service quality standards, response time SLAs, and company policies

Required Skills & Qualifications

  • Proficiency in Japanese (JLPT N1/N2 preferred)
  • Japanese monolingual or Japanese–English bilingual capability
  • Strong verbal and written communication skills
  • Customer-centric attitude with problem-solving ability
  • Willingness to work 24/7 rotational shifts
  • Ability to work onsite at the Ara Damansara office

What We Offer

  • Competitive monthly salary (RM 8,000 – RM 10,000)
  • Stable full-time employment
  • Structured training and support environment
  • Opportunity to work in an international customer support role

Job Description: Assembly Production Technician
Employment Type:
Full-Time

Industry:
Manufacturing / Electro-Mechanical Assembly

*Role Overview
We are hiring skilled and motivated
Assembly Production Technicians*
to join our high-performance manufacturing team. This role is ideal for hands-on professionals with electrical or mechanical assembly expertise who are seeking strong earning potential, career growth, and exposure to a modern, high-tech production environment.

*Key Responsibilities*

  • Assemble electrical and mechanical components for medium-complexity modules as per specifications.
  • Interpret and work from wiring diagrams, schematics, and engineering drawings.
  • Troubleshoot, adjust, and repair assemblies to ensure optimal functionality.
  • Perform electrical and mechanical testing to validate product performance and quality.
  • Adhere to quality, safety, and production standards at all times.
  • Support continuous improvement initiatives to enhance efficiency and product reliability.

Candidate Requirements

  • Certificate or Diploma in Electrical, Electronics, or Mechanical Engineering.
  • Minimum 2 years of hands-on experience in mechanical assembly or electrical wiring.
  • Strong ability to read and understand wiring diagrams and technical drawings.
  • Experience in electro-mechanical testing and inspection procedures.
  • Detail-oriented team player with a proactive, results-driven mindset.
  • Immediate availability will be an added advantage.

Why Join Us

  • Competitive salary based on experience and skill level.
  • Performance-based incentives and overtime pay.
  • Continuous training and career advancement opportunities.
  • Clean, safe, and modern manufacturing facility.
  • Stable role within a fast-growing organization.

  • Executive - Customer support

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rapsys Technologies Pte. Ltd Full time

    Job Description – Executive, Customer Support (Japanese Language)Position: Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)Location: Ara Damansara (On-site)Employment Type: Full-TimeSalary Range: RM 8,000 – RM 10,000 per monthWorking Hours: 24×7 rotational shifts with 2 days off per weekRole SummaryWe are seeking a...

  • Executive – Customer support

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Job Description – Executive, Customer Support (Japanese Language)Position: Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)Location: Ara Damansara (On-site)Employment Type: Full-TimeSalary Range: RM 8,000 – RM 10,000 per monthWorking Hours: 24×7 rotational shifts with 2 days off per weekRole SummaryWe are seeking a...

  • Customer Support Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CXM Full time

    Company OverviewCXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.Reporting...

  • Customer Support Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Doo Technology MY Sdn. Bhd. Full time

    Join Doo Group – Explore α Better FutureDoo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Customer Support Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Exness Full time

    At Exness, we are not just a leading trading broker—we've reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.Recognised globally as a Best Place to Work, we're a people-first company where long-term wins always matter...

  • Customer Support Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job overview: We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes. What will you do:Handle client inquiries via live chat, email, and ticketsProcess deposits, withdrawals, and...

  • Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pine Labs Malaysia Full time 40,000 - 60,000 per year

    We at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.Responsibilities we entrust you with:Act as the first point of contact for Singapore merchants, providing timely and...

  • Customer Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GBG Plc Full time

    Enabling safe and rewarding digital lives for genuine people, everywhereWe make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.With over 30 years of...

  • IT Customer Support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ABHIDI ENTERPRISES Full time

    Summary:This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.Responsibilities:· Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration...

  • Customer Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Matrix Tech Pte. Ltd. Full time

    Who We AreEstablished in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more....