Customer Support Executive

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Doo Technology MY Sdn. Bhd. Full time

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together

Looking for a New Challenge? Join Us as We Expand Globally

As we continue our global business expansion, we're on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you'll be working on:

  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Manage the resolution process for customers relating to data and applications for a particular product/s and get in touch with the relevant team in Doo Group
  • Actively perform consultation works for customers/clients, to handle first priority and important inquiries, addressing any technical or operational issues that they encountered, maintain accurate customer records and documentation.
  • Familiarize and proficiently use various customer service tools, refine the customer service workspace, and improve customer service efficiency.
  • Resolve customer/clients' complaints, issues and disputes promptly and professionally, escalating complex cases as necessary
  • Work closely with internal teams and the respective departments to address customer/clients' inquiries, resolve technical issues.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.

What we're looking for:

  • Diploma or above in the relevant qualifications.
  • Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry.
  • Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
  • Good command in BOTH English and Mandarin (as needed to support mandarin speaking customers).
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
  • Fresh graduates are welcome to apply.

What we offer/What's in it for you:

  • Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
  • We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
  • We appreciate your contributions with a 13th-month salary and performance bonus.
  • We reward our best employeeswith quarterly employee recognition awards in USD.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated

Discover your potential with Doo Group. Apply now and be part of our success story

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo

  • Seniority LevelAssociate
  • Industry
  • Financial Services
  • Employment TypeFull-time
  • Job Functions
  • Customer Service
  • Finance
  • Skills
  • Contact Centers
  • Investment Products
  • Problem Solving
  • Financial Services
  • Customer

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Professional development
  • Vision insurance

Work Location: In person

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