Customer Experience Specialist
1 day ago
- Customer Interaction:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Load orders into the system accurately and efficiently.
- Sales Activities and Support:
- Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
- Maintain efficiencies in corporate operational processes and procedures.
- Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
- Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
- Notify customers of related price changes.
- Problem Resolution:
- Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
- Handle local expediting and assist global opportunities through local escalation.
- Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.
- Documentation:
- Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
- Feedback Collection:
- Gather and report customer feedback to help improve processes.
- Team Collaboration:
- Work closely with other departments to ensure a seamless customer experience.
- Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
- Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
- Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
- Process Improvement:
- Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
- Coordinate resources and processing of customer quotations and manage e-Compass engagements and bond requests.
Job Complexity
- Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
- Completes work under moderate supervision.
- Likely to act as an informal resource for colleagues with less experience.
- Identifies key issues and patterns from partial/conflicting data.
- Takes a broad perspective to problems and spots new, less obvious solutions.
-
Customer Success Specialist
4 days ago
Penang, Malaysia TP Full time 20,000 - 30,000 per yearJoin Us as a Customer Success Specialist at Teleperformance MalaysiaAre you passionate about helping people and delivering exceptional customer experiences? We're looking for aCustomer Success Specialist (CSS)to be the voice of a global brand, assisting customers through phone and email channels. What You'll Do:Be the main point of contact for customers...
-
Customer Success Specialist
5 days ago
Penang, Malaysia TP Full time 40,000 - 60,000 per yearWe're Hiring: Customer Success Specialist (Mandarin Speaking)JoinTeleperformance Malaysia, a global leader in customer experience management, and be the voice of one of the world's leading e-commerce brands What You'll Do: Handle customer inquiries via phone and email Provide accurate information, resolve issues, and ensure excellent customer satisfaction...
-
Customer Success Specialist
5 days ago
Penang, Malaysia TP Full time 24,000 - 48,000 per yearAbout the CompanyThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client's website shopping channel. The CSS lives the values of our client...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 30,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
5 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
