Learning Operations and Admin Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time

As part of the Group Talent, Leadership, Learning and Culture function, the role of Learning Operations & Administration Specialist, Group Learning, reports into the Group Head of Learning, and supports the growth and development of employees by ensuring high-quality learning operations and efficient delivery of learning and development programs across the organization.

This role ensures smooth operational execution, manages coordination, support, and administration of group-wide learning and employee engagement activities, learning systems, and provides administrative support to the Group Learning team. The ideal candidate is detail-oriented, tech-savvy, and passionate about enabling learning through efficient processes and systems.

Key Responsibilities:

Learning Operations

  • Vendor Onboarding and Contracts Management: support the selection of external vendors, negotiate contracts and ensure quality, cost-effectiveness, and strategic fit. Responsible for end-to-end vendor onboarding process, and contracts management of existing vendors for Group talent and learning programs.
  • Process invoices and purchase orders, liaise with external partners, internal Procurement and Finance teams to ensure smooth and timely payments. Ensure budget tracking for all learning initiatives.
  • Coordinate logistics for learning and development programs, workshops and events including scheduling, enrolment, venue booking, material preparations and technology setup.
  • Monitor and report on participant registrations, attendance, completion rates and feedback collection. Liaise with instructors, facilitators, and vendors to ensure smooth delivery of all learning and development programs.
  • Maintain calendars and communicate key information to participants and stakeholders.

Learning Administration

  • Maintain accurate records of all learning and development activities, certifications, and compliance training. Prepare reports and dashboards for stakeholders using learning data and analytics to identify trends and improvement opportunities.
  • Administer learning management system (LMS), including user management, course uploads, and troubleshooting. Maintain and update the LMS with course content, learner records, and training history. Assist employees with LMS access, troubleshooting, and navigation.
  • Support the end-to-end setup and management of Group employee engagement platform

Communication & Support

  • Act as the first point of contact for learning-related queries from managers, employees and markets.
  • Collaborate with HR, IT, and other departments to ensure seamless learning experiences.
  • Support in preparation of all learning related communication and announcements. Partner with internal communications to support roll-out of new learning programs and company-wide initiatives.
  • Stay current on best practices in learning administration and recommend process enhancements.

Required Skills and Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • Experience in learning operations, HR administration, program coordination, or HR support preferred.
  • Proficiency in LMS platforms and Microsoft Office Suite.
  • Analytical mindset with experience in reporting and data visualization tools (e.g., Excel, Power BI).
  • Basic understanding of learning & development processes (preferred).
  • Strong organizational, communication, and project management skills.
  • Attention to detail, confidentiality, and professionalism.

  • Learning Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia N2S Full time

    Job Title:Learning SpecialistAbout the RoleThe APAC L&D Trainers will be assigned to a specific business and act as a bridge between the Design & Development and the Learning Delivery team.Work alongside our Community Operations team on standard and quality delivery and execution of training programs at the COE.This role requires strategic thinking and...

  • Admin Operations

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy and Advisory SdnBhd Full time 2,000 - 25,500 per year

    Job Title: Admin OperationsLocation: Kuala LumpurJob DescriptionWe are looking for someone to join our Admin Operations team.Your job is to check and update delivery data, solve simple issues, and help make sure daily work runs smoothly.Main Tasks:Check and confirm delivery information using the system.Find and fix any wrong or missing data.Update and inform...

  • Learning Operations

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Internship For Admin

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Firststep Child Specialist Clinic Full time 20,000 - 30,000 per year

    Job ResponsibilityKey ResponsibilitiesE-Commerce Management:Assist in product uploads, campaign planning, and performance tracking for Shopee, Lazada, and TikTok Shop. Coordinate with fulfillment teams for smooth daily operations.Rewards Program:Support the setup and promotion of a simple customer loyalty program using digital tools.Fulfillment &...

  • Senior Learning and Development Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time 90,000 - 120,000 per year

    Ant International, to be the most innovative and trusted digital partner to bring inclusive growth to all. With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitization and financial technology provider focused on enabling inclusive growth through...

  • Business & Operations - Internship

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time 15,600 per year

    Stuttgarage Continental Car Specialist is one of the fastest growing automotive workshop specialising in continental and premium cars. We are looking for energetic intern to support our Customer Experience, Social Media, Marketing, Daily Operations, Business Development.If you are dedicated, driven and eager to learn in a real automotive business...

  • Learning & Development Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time 40,000 - 80,000 per year

    From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.We are seeking a dynamic and...

  • Senior Paid Media Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    As a Senior Paid Media Specialist - You will plan, executes, and optimizes digital ad campaigns (like Google, Meta, TikTok) to drive traffic, leads, and sales, focusing on performance metrics (ROI, CPA) through audience targeting, bidding, A/B testing, and data analysis, while collaborating with creative teams and staying updated on industry trends to meet...

  • Senior Paid Media Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    As a Senior Paid Media Specialist - You will plan, executes, and optimizes digital ad campaigns (like Google, Meta, TikTok) to drive traffic, leads, and sales, focusing on performance metrics (ROI, CPA) through audience targeting, bidding, A/B testing, and data analysis, while collaborating with creative teams and staying updated on industry trends to meet...

  • Security Operations Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Demant Technology and Innovation Centre Malaysia Full time

    About the Role:We are looking for a skilled colleague with expertise in Microsoft Sentinel and threat hunting techniques to join our IT Security Operations team. As an IT Security Operations Specialist, you will play a crucial role in ensuring the security of our global networks, systems, and data. You will be responsible for maintaining, and monitoring...