Business Fibre Product Manager

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
The Business Fibre Product Manager is responsible for the strategy, commercial performance, and lifecycle management of the Business Fibre broadband portfolio. The role focuses on fibre connectivity as the core product, with adjacent bundling of complementary solutions. This includes defining the product roadmap, driving growth, ensuring service quality, and delivering superior customer experience for SME and enterprise segments.

What are you accountable for?
Product Strategy & Portfolio Management

• Define and execute the product strategy and roadmap for Business Fibre services, aligned with the overall Enterprise product strategy.
• Translate market trends, customer insights, and competitive intelligence into product opportunities.
• Lead cross-functional squads (Network, IT, Operations, Sales, Marketing, Finance) to develop and launch new offerings or product enhancements.
• Identify adjacent solutions that enhance the core connectivity offering.
• Own the router technology and device roadmap, including vendor selection, hardware refresh cycles, feature alignment, and firmware strategy.
• Ensure product propositions are relevant, scalable, and aligned with evolving business customer needs.

Commercial Ownership

• Manage the P&L for the Business Fibre portfolio.
• Develop pricing, packaging, and promotional strategies to grow ARPU and market share.
• Monitor product performance metrics — take-up, revenue, churn, and profitability — and implement commercial optimisation initiatives.
• Build and maintain business cases to support product launches or portfolio enhancements.

Go-to-Market Execution

• Lead GTM planning and execution for new product launches, enhancements and campaigns.
• Define target customer segments, value propositions, and channel strategies.
• Equip sales and partner channels with product collaterals, training, and sales enablement tools.
• Collaborate with Marketing & Sales to develop campaigns and drive demand generation.

Customer Experience & Service Delivery

• Work closely with network, service delivery, and operations teams to maintain service quality and performance.
• Continuously improve installation, provisioning, and support experiences for business customers.
• Ensure router and device management processes are efficient, cost-optimised, and scalable.
• Proactively identify and address product pain points through enhancements or ecosystem partnerships.

Stakeholder & Vendor Management

• Act as the product owner in governance forums.
• Engage with internal teams (Network, IT, Finance, Legal, Regulatory, Sales) to align on execution priorities.
• Manage relationships with router vendors and ecosystem partners to support product evolution.
• Prepare product performance reports and strategic insights for management.

What do you require for the role?

• Bachelor's degree in Business, Telecommunications, Engineering, or related fields. MBA preferred.
• 4–8 years of work experience, with a minimum of 3 years in product management or other commercial roles.
• Experience in telecommunications, media and technology (TMT), and/or management consulting is preferred.
• Experience in pricing, packaging, and product lifecycle management.
• Familiarity with SME and enterprise market segments.

Key Competencies

• Strategic and commercial acumen
• Strong analytical and problem-solving skills
• Execution-focused with ability to manage multiple priorities
• Cross-functional leadership and collaboration
• Customer-centric mindset
• Technical literacy in router technologies and network connectivity

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.