Section Head, UI Design I

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

Primary Objective

  • Drives end-to-end product design development from discovery, ideate, design, validation to the launch of the product.
  • Monitor and analyse post-launch performance, provide recommendations for improvement.
  • Conversant with all aspects of product design, from omnichannel experience, UX architecture, visual interaction and down to the pixel design. Consult and remove any design impediment from the development cycle.
  • Hands-on design as well as mentor and lead the designers to deliver user-centric and innovative product solutions.
  • Manage design capacity, resource allocation and the quality of deliverables.
  • Facilitate design workshop and conduct UX research.

Key Responsibilities

  • Craft out the holistic user journey from all touchpoints, identify the gaps and opportunities.
  • Synthesise the UX research findings, present insights and recommendations.
  • Formulate product approaches based on the findings to ensure user adoption and engagement as well as to align with business objectives.
  • Facilitate workshops to discover, ideate and prototype the user journey.
  • Collaborate with Product Owner to plan design resources and design development according to release timeline.
  • Lead the approval process of the design and validation of the prototypes.
  • Hands-on design the key flows and conduct UX research.
  • Instil innovation and creativity. Review the design and development output with the aim to deliver market leading user experience.
  • Coach, develop and motivate the designers. Fostering teamwork working environment.

Requirements
Formal Education:

  • Bachelor's Degree or above in digital design, Human Factors Interaction or equivalent.

Professional Accreditation

  • Any related accreditation in UX research, Design Thinking or agile is advantageous but not compulsory.

Preferred Level Of Experience (by Years/function/industry)

  • Min. 8 years of working experience in product development with at least 2 years hands-on UX research experience.
  • Min. 2 years of experience in managing and leading a design team.
  • Have solid portfolio, a proven and successful record of delivering end-to-end product design.

Other Skills Required

  • Leadership
  • Ability to motivate and cultivate team dynamics.
  • Ability to drive a team through complex, large scale projects.
  • Strong analytical skills to influence stakeholders and senior management.
  • Business
  • Strong interpersonal and people skill to facilitate UX research and collaborate in cross-functional settings.
  • Excellent communication skills in both written and oral. Ability to communicate complex concepts and unique propositions clearly, interactively and persuasively to different levels of audience, in their lingos.
  • Technical
  • Well versed in UX researches and possess practical experience.
  • Ability to facilitate workshop and manage group's dynamic.
  • Proven experience in UI/UX development for multi-platform.
  • Fluent in a broad range of design and prototyping tools such as Figma, FigJam, Adobe Cloud.

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