Service Desk Specialist

2 days ago

Malaysia Chubb Full time 30,000 - 60,000 per year
Description

Key Objective

  • The position and role shall deliver related services to agents within set standards and service level.
  • Compliance with prevailing Insurance Act 1996, Financial Services Act 2013, PIAM, Bank Negara guidelines and Chubb policies and procedures is expected.
     

Major duties and responsibilities

  • Provide response to relevant requests and enquiries from Agents through all channels of communications (telephone, video calls/ conference, email, mails, facsimile etc.) in a professional and prompt manner as best possible at first instance.
  • Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
  • Ensure requests and enquiries handled are followed through to desired completion
  • Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
  • Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set
Qualifications

Skills

  • Knowledge in usage of Microsoft Outlook, Microsoft Word and Web Conferencing.
  • Fluent in English & Bahasa communication (written and spoken). Ability to speak in Mandarin or Tamil is an advantage.
  • Result oriented, execution focused, adaptable, has initiative and fairly independent.
     

Experience

  • At least 2 years' experience in general insurance, financial industry related or call center environment
  • Dealt with inter-department and multiple stakeholders as part of work.
     

Qualifications

  • Minimum SPM
  • Diploma or Certifications relating to Insurance, Business, Marketing or Communications preferred.

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