Technical Executive

12 hours ago

Shah Alam, Selangor, Malaysia Prestar Marketing Sdn Bhd Full time

Prestar Marketing Sdn Bhd is a leading provider of warehouse equipment, material handling solutions, and industrial storage systems. With our racking manufacturing facility, project-based sales, rental solutions, and tender business, we help businesses optimize their warehouses for maximum efficiency.

Key Responsibilities:

  • Technical Support (Outdoor Team): Assist field technicians in diagnosing and resolving system errors or fault codes. Offer troubleshooting guidance based on technical manuals and system diagnostics.
  • Principal Liaison: Act as the communication bridge between the company and the equipment principal or OEM. Discuss complex technical issues, clarify specifications, and support warranty claims.
  • Preventive Maintenance Program: Develop and document preventive maintenance scope and schedules for new truck models. Ensure PM tasks are aligned with OEM standards and local operational needs.
  • Training & Onboarding: Conduct technical training for new hires and junior technicians. Prepare simplified manuals, training materials, and job aids.
  • Documentation & Reporting: Maintain updated service manuals, fault code libraries, and technical SOPs. Provide technical feedback for recurring issues and propose improvement plans.

Requirements:

  • Diploma or Degree in Mechanical, Electrical, or Mechatronics Engineering.
  • At least 2–3 years of experience in forklift or MHE service/technical support.
  • Strong analytical and troubleshooting skills.
  • Good communication skills to liaise with OEM principals and internal teams.
  • Proficiency in Chinese (spoken & written) – Required for dealing with Chinese manuals or suppliers.

Preferred Qualities:

  • Experience with CAN bus systems, lithium battery forklifts, or controller diagnostics.
  • Familiarity with service tools, diagnostic software, or remote telemetry systems.
  • Ability to create technical SOPs or training modules independently.
  • Proficient in using digital multimeters, insulation testers, and laptop-based diagnostic software.
  • Ability to work under pressure, troubleshoot independently, and follow safety procedures.

How this career will benefits you:

  • Training and guidance will be provided by professional leaders.
  • Permanent job.
  • Medical benefit - Panel clinic.
  • Insurance coverage - Group Hospital & Surgical, Group Term Life & Group Personal Accident.
  • Observe all gazetted Public Holidays.

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