Technical Operations Assistant

2 days ago

Shah Alam, Selangor, Malaysia SAF Logistics (M) Sdn Bhd Full time

Job Summary

The Technical Engineer is responsible for providing technical expertise in the handling, inspection, installation, and delivery of machinery imported from overseas suppliers. This role involves understanding the machine's functions, verifying technical specifications, coordinating logistics arrangements, and ensuring successful delivery and setup at the customer's site. The Technical Engineer serves as a bridge between suppliers, logistics teams, and end customers to ensure smooth and safe handling of all technical equipment.

Job Description

  • Review and understand machine specifications, manuals, and operating requirements from overseas suppliers.
  • Inspect machines upon arrival to ensure compliance with order specifications and check for damages or missing components.
  • Provide technical support during machine handling, loading/unloading, and delivery to customer sites.
  • Coordinate with logistics and warehouse teams for proper storage, packaging, and transportation of machinery.
  • Assist in basic setup, testing, and commissioning of machines at customer locations (if required).
  • Communicate with suppliers for technical clarification, troubleshooting, or spare parts inquiries.
  • Prepare technical documentation such as inspection reports, handover checklists, and delivery notes.
  • Ensure all handling activities comply with safety and quality standards.
  • Support after-sales service and provide customer guidance on basic machine operation or maintenance (as required).
  • Collaborate with internal departments (procurement, logistics, and customer service) to ensure timely project execution.
  • Travel to customer sites, warehouses, ports, or supplier locations (locally and abroad) as part of operational and technical duties.

Job Specifications

Qualifications

  • Diploma or Bachelor's Degree in Mechanical, Electrical, Mechatronic, or Industrial Engineering.
  • Minimum 2–3 years of relevant experience in machinery handling, logistics coordination, or technical service (fresh graduates with strong technical background may be considered).

Skills & Competencies

  • Strong understanding of mechanical and electrical systems, particularly industrial machinery.
  • Ability to read and interpret machine drawings, wiring diagrams, and technical manuals (English and basic Chinese reading ability is an advantage).
  • Familiar with machine testing, troubleshooting, and installation procedures.
  • Experience in logistics or import/export handling of heavy equipment or machinery.
  • Good communication skills for coordination with suppliers, logistics teams, and customers.
  • Strong problem-solving and analytical abilities.
  • Knowledge of safety handling procedures and documentation practices.
  • Willing and able to travel frequently within Malaysia and occasionally overseas.

Personal Attributes

  • Detail-oriented and proactive.
  • Hands-on and willing to be on-site for inspection or installation.
  • Able to multitask and work under minimal supervision.
  • Good teamwork and customer-focused mindset.
  • Flexible and adaptable to travel schedules or operational demands.

Salary & Benefits

  • Basic range: RM2,200 - RM3,000
  • Annual performance bonus (depending on company performance)
  • Yearly increment (based on appraisals)
  • Group hospitalization insurance
  • Outpatient medical claim (RM600 per year)
  • Training and development programs
  • EPF & SOCSO contributions
  • Company event/ sports day

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