Technical Operations Engineer

3 days ago

Shah Alam, Selangor, Malaysia TIME dotCom Berhad Full time 30,000 - 60,000 per year

Job Overview:

We are looking for a skilled and passionate Technical Operations Engineer to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first-level technical support, resolving user issues, and ensuring smooth day-to-day operations of IT systems. You'll work closely with internal teams to escalate and track issues, maintain documentation, and contribute to continuous service improvement.

Your work life:

  • User Support:
    Respond to technical queries and issues from internal users via ticketing systems, email, or chat.
  • Issue Resolution:
    Troubleshoot software applications and provide timely solutions or workarounds.
  • Escalation Management:
    Identify issues requiring higher-level support and escalate appropriately with detailed documentation.
  • System Monitoring:
    Monitor system health and performance using dashboards and alerting tools.
  • Access Provisioning and Software License Management
    : Assist in managing internal user access to systems and software licenses.
  • Documentation:
    Maintain clear and user-friendly guides, FAQs, and troubleshooting steps.
  • Collaboration:
    Work with engineering and support teams to ensure consistent service delivery and user satisfaction.

To be considered, you'll need:

  • Education:
    Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience:
    1–3 years in IT support, helpdesk, or technical operations.
  • Technical Skills:
  • Basic understanding of networking, operating systems (Windows, macOS, Linux), and common enterprise applications.
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow).
  • Exposure to remote support tools and basic scripting (e.g., PowerShell, Bash) is a plus.
  • Experience with monitoring tools and basic troubleshooting techniques.
  • Awareness of ITIL practices and service desk workflows.
  • Soft Skills:
  • Strong communication and interpersonal skills.
  • Patience and empathy when dealing with users.
  • Detail-oriented with good documentation habits.
  • Willingness to learn and grow in a fast-paced environment.

Our Commitment to You

At Time, we believe great work deserves great support. Here's what you can look forward to when you join us:

  • Comprehensive medical coverage
    for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
  • Wellness support
    with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
  • Employee assistance
    during life's big moments, from celebrations to times of bereavement.
  • Learning & growth opportunities
    through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
  • Cash rewards
    for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.

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