Customer Care Officer- SME Tech Evolve

4 days ago

Malacca, Melaka, Malaysia Singtel Full time 30,000 - 60,000 per year
Customer Care Officer- SME Tech Evolve

Date: 16 Oct 2025

Location: Melaka, Malaysia

Company: Singtel Group

Be a part of something BIG

As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issuess related to Business Fiber Internet, Singtel TV and Business Digital.

Make an Impact by:

  • Manage Business Fibre Internet, Singtel TV, Business Digital Line, Singnet Wireless connection fault report issues via inbound call and internal escalation mailbox
  • Perform follow up with customer to ensure end to end resolution
  • Perform escalation to respective resolver's team for non-FCR cases. E.g. Network issues related to Unable to Send / Receive Email, Unable to surf certain website and Speed Latency.
  • Ensure fault report ticket are created in system.
  • Log all customer interactions and issues accurately in the system.
  • Adhere to service level agreements (SLAs) and performance metrics such as response time, resolution time, and customer satisfaction.
  • Contribute to the knowledge base by documenting common issues and solutions.
  • Ad-hoc task assign by direct superior.

Skills for Success:

  • Diploma or Degree graduate in Business Studies/Administration.
  • Minimum 1 year working experience in contact centre environment.
  • Good interpersonal and communication skill
  • Customer oriented which places meeting the customers' need as top priority.
  • Basic technical knowledge about networking would be added advantage.
  • Ability to perform in a fast-paced environment & work well under pressure.
  • Able to support in 24 x 7 rotational shift basis and Public Holiday.

Rewards that Go Beyond:

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now

  • Customer Services

    2 days ago

    Malacca, Melaka, Malaysia Singtel Full time 30,000 - 60,000 per year

    Customer Services - Employer Connections Day MMU MelakaDate: 11 Nov 2025Location: MelakaCompany: Singtel GroupBe a Part of Something BIGIn Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions in Customer Service function in Melaka.As a Customer Experience & Technical Support...

  • Customer Services- IFACS

    4 days ago

    Malacca, Melaka, Malaysia Singtel Full time 30,000 - 60,000 per year

    Customer Services- IFACSDate: 9 Nov 2025Location: MelakaCompany: Singtel GroupBe a Part of Something BIGIn Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions in Customer Service function in Melaka.As a Customer Experience & Technical Support Specialist, you will be the...

  • Customer Service

    4 days ago

    Malacca, Melaka, Malaysia Singtel Full time 30,000 - 60,000 per year

    Customer Service -Karnival Kerjaya MyFuture Jobs X UtemDate: 13 Oct 2025Location: MelakaCompany: Singtel GroupBe a Part of Something BIGIn Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions in Customer Service function in Melaka.As a Customer Experience & Technical Support...

  • Executive, Customer Care

    4 days ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year

    SummaryWe are looking for an Executive , Customer Care. This role will be based out of our office in RedQ, Sepang. The role reports to the Senior Manager of customer care for teleport.You will fit perfectly if you enjoy a fast paced working environment are self motivated, enjoy experimentation and have high levels of curiosity and passion. Having an...

  • Executive, Customer Care

    4 days ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year

    Attend to enquiries, requests, feedback and complaints of customers (walk-in, emails & phone calls).Provision of quality agent service with immediate escalation to respective departments and ensure issues are resolved promptly.Accepting New Business proposal (new policy application) and other documents related policy servicing, claims and benefits.Process...

  • Customer Service

    2 weeks ago

    Malacca, Melaka, Malaysia One Mobile Care Sdn Bhd Full time 21,600 - 42,000 per year

    Position: Customer ServiceCompany: Samsung Authorized Service Center (One Mobile Care Sdn. Bhd.) – MelakaLocation: No. 12, Jalan Lagenda 3, Taman 1 Lagenda, 75400 MelakaEmployment Type: Full-time, PermanentSalary Range: RM2,200 – RM3,000 per monthJob SummaryWe are seeking a dedicated and customer-focused Customer Service Executive to join our team in...

  • Customer Care Coordinator

    4 days ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year

    Job ResponsibilityTo efficiently handle inbound and outbound customer call inquiries.To provide fast and timely solutions to all customer related problems.To ensure customer satisfaction by providing excellent Customer Services.To be constantly guided by company's service standards.Effectively manage large numbers of incoming callsHandle complaint, provide...

  • Executive, Customer Care

    4 days ago

    Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 40,000 - 60,000 per year

    REQUIREMENTS & SKILLSRespond to customer queries promptly and professionallyCommunicate solutions and information to merchants and consumers effectivelyRoute escalations to the appropriate channelsEngage in training and development initiatives to improve technical and soft skillsWill be required to work shift5 days a week including weekendsShift Time:First...

  • Customer Assistant @ Limbongan Melaka

    2 days ago

    Malacca, Melaka, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 24,600 - 36,900 per year

    RequirementsMinimum PMR/PT3/SKM/SPM/STPMRequired language(s): Bahasa Melayu, *Mandarin and English.Pleasant personality with a strong drive and excellent in communication skills.Good interpersonal & follow-up skills, adaptable and result-oriented.Possess outgoing personality, positive and high energy level.Applicants must be Malaysian citizens.Able to work...

  • Skin Care Therapist

    4 days ago

    Malacca, Melaka, Malaysia JEV Management & Trading Full time 25,000 - 36,000 per year

    Facial Treatments & ProceduresPerform all SkinLoft signature facials, including microdermabrasion, extractions, brightening therapies, LumiHydra, acne therapy, and relaxation facials.Follow strict treatment protocols to ensure consistent results and excellent client experience.Maintain accurate pre-treatment and post-treatment notes for every client.Customer...