Executive, Customer Care

4 days ago

Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 40,000 - 60,000 per year


REQUIREMENTS & SKILLS

  • Respond to customer queries promptly and professionally
  • Communicate solutions and information to merchants and consumers effectively
  • Route escalations to the appropriate channels
  • Engage in training and development initiatives to improve technical and soft skills
  • Will be required to work shift
  • 5 days a week including weekends
  • Shift Time:
  • First Start Shift: 9am
  • Last End Shift: 10pm
  • Customer Service experience
  • Logistics Background (Air and Road)
  • E-commerce and start up experience will be an added advantage
  • Experience with E-mail, Chat and Social Media

BENEFITS

  • Hot desks & Flexi-hours - Collaborative & team-oriented atmosphere, work with your team or on your own. We are a flexible and agile bunch so you can do your best work at your convenience.
  • Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista as long as it's not a birthday suit
  • Vacation and time away - Sometimes you need to recharge and come back energized Thats why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
  • Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

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