Team Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia UTS Marketing Solutions Sdn Bhd Full time

Responsibilities:

  • To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives
  • To deliver quality sales & services
  • To support business' activities for improving quality and contribute business growth
  • To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
  • To motivate, coach and inspire team member to achieve the sales target
  • To handle and resolve enquiries escalated from team member as necessary
  • To ensure all team member understand the company policy, management procedure, and the use of systems & telephone
  • To monitor team member attendance
  • To review goal for each team member and the whole team based on daily, weekly and monthly
  • To ensure the team and daily tracking report are update and accurate
  • To assign lead to team member in an effective and fair manner
  • To ensure team member are familiar with product knowledge and program specification
  • To ensure team members strictly adhere to call centre discipline and guidelines

Requirements:

  • Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
  • At least 1 year(s) of working experience in the Financial Industry specialise in Insurance is an added advantage
  • Leading/ Managing a team of staff
  • To be able to supervise, train, coach & motivate the team
  • Critical thinking and analytical thinking.
  • Able to multitask, work independently with minimal supervision.
  • Required skill(s): coaching skills, leadership and mentoring, People Management.
  • Good interpersonal skills & Good communication skills in English & B.M
  • Must be energetic, positive minded and good team player
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants should be Malaysian citizens or hold relevant residence status
  • Full time position available

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