Lead Network Engineer, Operation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full time

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Lead Network Engineer, Operation

Job Overview

  • Provide advanced technical support and leadership for MasterCard's operations environment with an emphasis on networking technologies.
  • Analyze information in order to conceptualize and define operational objectives.
  • Provide project support and leadership, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives.
  • Define and implement process improvement techniques that generate operational efficiencies.

Major Accountabilities

  • Perform Tier II support functions for the MasterCard Operations Command Center (OCC) to isolate and resolve operational problems in a cost effective manner.
  • Review projects, define operational requirements and ensure successful delivery of services.
  • Create implementation plans to ensure changes to the production environment are delivered in accordance to established standards and change management policy.
  • Perform proactive network analysis to ensure network integrity and performance is at an optimal state.
  • Keep abreast of current and future technologies.
  • Successfully interact with partners, customers and stakeholders.
  • Develop and define metrics along with management input.
  • Develop advanced documentation to support the operations environment.

Education
Bachelors degree or equivalent experience.

Knowledge / Experience

  • Advanced knowledge of routing/switching, tunneling, security operations/engineering, and MPLS.
  • Firewall experience is preferred.
  • 5 to 8 years experienced required.

Skills/ Abilities
Problem solving skill.

Work Conditions
Some on-call responsibility and occasional off hours work required.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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