OD & Training Specialist/Supervisor - Senai, Johor

RESPONSIBILITIES

• Always work with Safety, Quality and Respect in Mind.  Demonstrates the VALUE in Training.
• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
• Market company training opportunities to employees and provide information on benefits to encourage participation.
• Inform employees on scheduled training and track their progress.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
• Lead a team of instructors to design, develop and deliver technical training and development programs for Vertiv Personal.
• Develop effective working relationships with and consult with key stakeholders to support the continual gathering of information, feedback, and input from them in order drive curriculum development/evolution.
• Design training programs to ensure training transfer on the job. This includes course pre-work, instructor lecture, hands-on lab exercises, post-work, exams, and on-the-job training plans.
• Assist to design and develop training strategy for the organization including technical and non-technical, onboarding, refresh training, training for new products and enhancement for existing products, etc.
• Assist trainers to develop quarterly and annual technical training calendar.
• Implement a Train-The-Trainer certification program. 
• Establish technical skill assessment tools to build customized learning programs and curriculums to improve team performance and customer experience.
• Develop standard work for team learning and development journey.
• Manage technical learning centers.
• Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students' learning experience.
• Develop eLearning strategy for technical training delivery and build up eLearning capability of the team, e.g., webinars, video, self-paced or on-demand learning methods.
• Leverage Learning Management System (LMS) to house, deploy and track global training initiatives to include certification programs.
• Drive continuous improvement projects to improve training quality and effectiveness.
• Develop and maintain a process to keep track of training records and ensure compliance with internal and external audits.
• Improve training compliance with all safety, quality, and regulatory requirements.
• Other duties and responsibilities as assigned. 
• Can explain and demonstrate in clear understanding manner the operation / show the procedures to the operator.

QUALIFICATIONS

• 2+ years of experience managing people.
• 2+ years' experience with Data Center related architecture, electrical and thermal systems, safety and security and all related procedures.
• Good time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
• Proficiency in word processing and presentation software
• Ability to operate media equipment such as projectors and personal computers
• Knowledge about traditional and modern training methods and techniques
• Exceptional organization skills, leadership, and interpersonal skills
• Ability to work with a team and have attention to detail
• Knowledgeable about learning management systems, instructional design and e-learning platforms
• Ability to handle multiple assignments and assess and analyze data
• Ability to evaluate needs and present effective learning and performance solutions.
• Level of communication skills (both oral and written) and interpersonal skills to effectively interact with all levels of associates on various subject matters and to convey knowledge and ideas in a logical, interesting, and engaging manner to others.
• Level of analytical ability is required to find solutions to difficult human, technical and administrative problems.
• Ability to motivate, influence and coach individuals who do not have a direct reporting relationship to you.
• Experience in public speaking, oral presentations, and delivering technical content in an engaging manner.
• Learning Management System experience, survey software, MS suite (PPT, Project, Word, Excel)
• Knowledge of proven training approaches, as well as the technology to support training.
• Experience designing technical lab environments to support the delivery of Power, Thermal and data center technology topics.
• Experience partnering with senior leadership to build and drive compelling strategies, be it Training or operational, to align with business objectives, and growth needs.
• Qualifi Experience in the engagement and management of Subject Matter Experts to support an effective training delivery model
• Experience with Learning & Development, specifically learning architecture and systems, learner development frameworks, instructional and learning methodologies
• Familiarity with learning tools that enhance blended learning experiences
• Experience with IT best practice frameworks (ITIL, LEAN, Oracle) and Operational Excellence concepts or methodologies.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development