Chat Support Consultant, crypto

24 hours ago

Putrajaya, Malaysia SupportYourApp Full time

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;
  • Build strong and lasting customer relationships;
  • Keep up with evolving tools and technology;
  • Handle sensitive customer data with care and security;
  • Apply the latest and greatest customer happiness practices;
  • Maintain deep understanding of client solutions and meet  KPI;
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;
  • Communicate with developers and cross-functional specialists. 

What you need to succeed in this role:

  • Native Indonesian speaker with C1-level English skills;
  • At least 6 months of live chat support experience, preferably in crypto or financial services;
  • Basic financial knowledge or payment/banking experience is preferred;
  • Crypto industry knowledge is a plus;
  • CRM experience in Salesforce is an advantage;
  • Strong analytical thinking and research skills;
  • Positive, proactive and responsible attitude;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

  • CRM systems expertise.

Benefits:

  • Flexible schedule;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your development and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Travel Consultant

    2 weeks ago

    Putrajaya, Malaysia ARBA Travel and Tours Sdn. Bhd. Full time 30,000 - 60,000 per year

    About ARBA TravelARBA Travel merges humane with technology to build the best travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We aim big, start small & move fast.We work only with A-Talents. We favor hiring from diverse backgrounds, not just in tourism.Our team spans various disciplines from...

  • Beauty Business Consultant

    3 days ago

    Putrajaya, Malaysia Euphoria Cosmetics Malaysia Full time

    **WE ARE HIRING !** Position : Beauty Business Consultant Location : IOI Putrajaya, Alamanda Putrajaya & Dpuzle Cyberjaya ! **Responsibilities**: - Provide expert consultation on beauty products, treatments, and services. - Analyze client needs and recommend suitable beauty solutions. - Develop and maintain strong customer relationships to encourage...

  • Financial Consultant

    1 week ago

    Putrajaya, Putrajaya Federal Territory, Malaysia SunLife Takaful Full time

    Company DescriptionCaliph Group is a dynamic company committed to empowering individuals and businesses through innovative financial solutions, leadership development, and community-focused initiatives. We specialize in Takaful services, personal and team development, and entrepreneurial growth. Our mission is to inspire and support Malaysians toward...

  • Junior Recruitment Consultant

    1 day ago

    Putrajaya, Malaysia Piken Consulting Full time

    Are you passionate about people, fast-paced environments, and making a real impact? We’re looking for **ambitious, people-loving individuals** to join us as **Junior Recruitment Consultants** — no experience needed, just the right attitude and willingness to learn! What You'll Do: - Work closely with clients to understand their hiring needs - Learn the...

  • Junior Customer Experience Supervisor

    7 days ago

    Putrajaya, Malaysia QEW GROUP BERHAD Full time

    As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub's platform and services.Key Responsibilities:Responsible for responding to customer queries in a timely manner, via phone, email or chat.Identify and troubleshoot issues that customers...

  • Atlassian Technical Consultant

    5 days ago

    Putrajaya, Malaysia POWER IT SERVICES Full time

    **Role: Atlassian Technical Consultant** **Experience: above 6 years** Required Technical Skill Set: JIRA / Confluence, XML Must-Have - Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite - Creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports...

  • Bodycare Shop Retail Consultant

    3 days ago

    Putrajaya, Malaysia Agensi Pekerjaan Nala Sdn Bhd Full time

    Company Background : Retail Shop, Personal Care Working Hours: 1. Morning Shift : 945am ~ 6pm 2. Afternoon Shift :145pm ~10pm 3. Full Shift : 945am ~10pm **Responsibilities** - Greet, serve and provide assistance to customer. - Introduce and effectively promote all activities (marketing plans, loyalty scheme,promotions) to new & existing clients. - Ensure...

  • Junior Customer Experience Supervisor

    7 days ago

    Putrajaya, Malaysia QEW GROUP BERHAD Full time

    As a Junior Customer Experience Supervisor, you will be responsible for leading our customer support team responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub's platform and services.Key Responsibilities:Responsible for supervising the Customer Experience TeamMonitor, assign, and resolve customer...

  • Atlassian Technical Consultant

    1 week ago

    Putrajaya, Malaysia Abhidi Solution Private Limited Full time

    **Required Skill Set**: **Must Have**: - Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite - Creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations - Proficient in understanding and adapting XML (Extensible Markup Language) - Experience...

  • F&b Coordinator

    1 day ago

    Putrajaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24044312 **Job Category** Food and Beverage & Culinary **Location** Moxy Putrajaya, Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Putrajaya, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table...