Sales Admin

3 days ago

Batu Caves, Selangor, Malaysia FWS DEIONS INDUSTRIES SDN. BHD. Full time

POSITION DESCRIPTION

SUMMARY OF OVERALL ROLES AND RESPONSIBILITIES:

(Objective and function of the roles.)

Sales Admin plays a critical role in bridging customer needs with the internal production and sales teams to ensure the smooth processing of orders for deionized water and car care products. The position requires handling customer inquiries, processing sales orders, maintaining records, and supporting the sales team in achieving targets. The Sales Admin is also responsible for managing relationships with key accounts, such as car manufacturers, workshops, and petrol stations, and providing high-quality customer service.

SPECIFIC DUTIES & TASK :

(What the person do..)

·  Sales Order Management:

  • Process incoming sales orders for deionized water and car care products.
  • Ensure accurate entry of order details, including product customization requests (e.g., labeling).
  • Communicate job specifications and special customization requests to the production department.
  • Coordinate with the production team to manage stock levels, production timelines, and delivery schedules.
  • Confirm order details with customers, including pricing, delivery expectations, and payment terms.

·  Customer Service and Relationship Management:

  • Act as a liaison between clients (e.g., car manufacturers, petrol stations, workshops) and internal teams to resolve queries or issues.
  • Provide regular updates to customers on order status, expected delivery dates, and payment requirements.
  • Handle after-sales service, such as product feedback and directing complaints to relevant departments.

·  Quotation and Invoicing:

  • Prepare and send quotations to customers for standard and OEM (Original Equipment Manufacturer) product offerings.
  • Liaise with the sales team to generate and issue accurate invoices to customers.

·  Support Sales and Marketing Efforts:

  • Assist the sales department with administrative tasks, including preparing presentations for potential new customers.
  • Collaborate with the marketing team to provide sales feedback that can improve marketing strategies and customer engagement.

·  Record Keeping:

  • Maintain an organized and up-to-date database of customer orders, invoices, and payment statuses.
  • Track the sales pipeline, ensuring all customer interactions are documented and follow-ups are conducted in a timely manner.

KNOWLEDGE AND/OR SKILL ESSENTIAL:

(The person must have already equipped with such knowledges or skills in order to perform the roles.)

·  Languages: Proficiency in English and Mandarin (additional languages a plus).

·  Sales & Administrative Experience: At least 2 years in a similar sales support or administrative role, ideally in a B2B environment.

·  Technical Skills:

  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and sales/order management software.
  • Experience with e-commerce platforms (e.g., Shopee) is a plus.

·  Customer Relations: Excellent interpersonal skills with the ability to handle customer inquiries professionally and build long-term relationships.

·  Organizational Skills: Strong multitasking abilities, attention to detail, and experience in handling high-volume order processing.

KNOWLEDGE AND/OR SKILL DESIRABLE:

·  Experience in the automotive or industrial product sector, particularly in working with OEM partnerships.

·  Ability to adapt in a fast-paced, competitive environment and contribute ideas to streamline order processing and customer service.

MINIMUM PERFORMANCE STANDAND AND/OR KEY PERFORMANCE:

(Level of quality and quantity expectation on the person)

·  Number of processed orders per month (accuracy and timeliness).

·  Customer satisfaction levels (based on feedback).

·  Achievement of monthly/quarterly sales targets in collaboration with the sales team.

·  Reduction of order fulfillment errors (especially for customized orders).

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