Program Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Whale Cloud Technology Malaysia Sdn Bhd Full time

As the Program Manager, you will oversee a portfolio of IT projects within financial services, ensuring alignment with business objectives and regulatory requirements.

  • Program Leadership & Governance: Lead multi-project programs within insurance or fintech domains; provide direction, support, and performance management to project managers; establish governance frameworks and reporting structures; ensure compliance with regulatory requirements.
  • Planning & Delivery Management: Develop and maintain integrated program plans covering timelines, dependencies, resources, risks, and budgets; monitor project progress and drive corrective actions; coordinate cross-functional delivery teams; facilitate decision-making and escalation.
  • Stakeholder Engagement: Serve as primary point of contact for senior leadership and sponsors; present program status, dashboards, financial updates, and risk assessments; build relationships with business units, operations, compliance, technology leads, and vendors.
  • Risk, Compliance & Quality Assurance: Identify, assess, and manage program-level risks, dependencies, and constraints; ensure deliverables adhere to internal policies, cybersecurity standards, and regulatory expectations; conduct program reviews, retrospectives, and continuous improvement.
  • Financial & Resource Management: Own program budget planning, forecasting, and cost control; optimize resource allocation across projects; support procurement and vendor management activities including contract negotiation and performance evaluation.

    Skills & Requirements:
  • 15+ years of IT project/program management experience with at least 5 years in general or motor insurance domains and 3 years managing project managers.
  • Bachelor's degree in IT, Computer Science, Business, or related field; Master's degree a plus.
  • Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall, Hybrid) and financial systems.
  • Familiarity with regulatory frameworks and cybersecurity standards in financial services.
  • Certifications such as PMP, PgMP, PRINCE2, Agile certifications (CSM, SAFe, PMI-ACP) or ITIL Foundation preferred.
  • Excellent leadership, communication, stakeholder engagement, analytical, problem-solving, and decision-making skills.

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