Collections Officer

1 day ago

Penang, Malaysia OCBC Bank (Malaysia) Berhad Full time $60,000 - $80,000 per year

*WHO WE ARE:*

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description

  • Call on 1 to 59 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
  • Manage unsecured and secured accounts in the Debt Manager Collection System to prevent flow through of accounts to the following bucket and to achieve targeted delinquencies
  • Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
  • Handle delinquent customers' request for interest waivers, queries and complaints
  • Ensure that collection actions taken are within corporate guidelines, and collection policies
  • Able to take on additional tasks and/or projects when assigned.

Job Requirements:

  • Experience in collections/customer service/contact centre will be an added advantage
  • Possess good spoken English and third language proficiency will be an added advantage
  • Strong persuasive, negotiation and communication skills
  • Customer-oriented and has good customer service with active listening skills
  • Possesses strong Emotional Intelligence (EQ) ability
  • Ability to work under pressure with KPI and target
  • Willing work extended hours and weekends as and when required
  • Position is open for fresh graduate & entry level

*What we offer:*

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

  • Collection Officer

    1 week ago

    Penang Island, Malaysia E2 Power Sdn Bhd Full time

    **Responsibilities**: - This position is opened to fresh graduates. - To call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments - Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve...

  • Collections Officer

    1 day ago

    OCBC Malaysia, Penang OCBC Bank Full time 40,000 - 60,000 per year

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...

  • Collection Officer

    2 weeks ago

    OCBC Malaysia, Penang OCBC Bank Full time 3,500 - 6,500 per year

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...

  • Accounts Officer

    3 days ago

    Penang, Malaysia Escatec Full time

    Job responsibilities - Accounts receivable - Work closely with Key Account Managers on managing the accounts receivable of international customers. Tasks include timely collection of due invoices, accurate recording of accounts receivable related transactions, monitoring of aging accounts receivable, reconciliation to control account in general ledger &...

  • Shipping Officer

    3 days ago

    Penang, Malaysia Escatec Full time

    Job responsibilities - Oversees all shipping and customs related activities. - Ensure proper administration of shipping procedures and documents for import and exports. - Prepared invoice according to shipment tracker. - Ensure proper packing for outgoing cargoes, including marking prior export. - To ensure shipments are delivered to customers at the...

  • Officer, Credit Control

    1 week ago

    Penang, Malaysia Orix Rentec Full time

    **RESPONSIBILITIES** - To ensure all collection follows up have been attended promptly and daily update in collection report - To make negotiate/ arrangement with client and determine if they have problem to make accordingly. - To check RHB payment transaction and update the contract number - To carry out all Credit Control Functions & Duties included all...

  • Chief Marketing Officer

    1 day ago

    Penang, Malaysia Atrium HR Consulting Full time 120,000 - 180,000 per year

    Chief Marketing Officer (Penang, Malaysia)Our client is a top university in Malaysia, they are currently seeking a Chief Marketing Officer (CMO) to oversee a range of functions to enhance the university's visibility, engagement, and external relationships Role PurposeThe CMO will play a pivotal role in driving the university's growth, enhancing its brand,...

  • Medical Officer

    1 day ago

    Penang, Malaysia IHT REHABILITATION CENTRE SDN BHD Full time 80,000 - 120,000 per year

    Conduct consultations with patients on treatments and procedures and remain professional and approachable throughout the process.To examine patients with care and compassion.To clarify and educate patients on healthcare and wellness.To document all medications, diagnoses, treatments and consultations.Respond to patient's medical/health problems by referring...

  • Account Officer

    7 days ago

    Penang, Malaysia NSW Automation Malaysia Full time

    We are ready to answer your questions. Contact us at NSW Automation or submit a business inquiry online. Department**:Finance** Project Location(s)**:HQ Penang, Malaysia** Education**:Related Degree/Master Degree** Compensation**:RM2-3k** - Responsible in day-to-day finance and accounting operations of the organization. - Liaise effectively with...

  • Customer Service Officer

    1 week ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    . DIPLOMA/ADVANCE DIPLOMA/HIGHER GRADUATE DIPLOMA/DVM/DKM LEVEL 4 AND LEVEL 5 Hotel management. Minimum 1year experience - To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). Greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter. - To...