Collection Officer

1 week ago

Penang Island, Malaysia E2 Power Sdn Bhd Full time

**Responsibilities**:

- This position is opened to fresh graduates.
- To call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
- Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
- Handle delinquent customers' request for interest waivers, queries and complaints
- Ensure that collection actions taken are within corporate guidelines, and collection policies
- Able to take on additional tasks and/or projects when assigned.

Job Requirements:
- Ability to converse in Mandarin will be an advantage
- Fresh graduates are welcome to apply
- Experience in collections/customer service/contact centre is an added advantage
- Strong persuasive, negotiation and communication skills
- Possess good spoken English
- Customer-oriented and has good customer service skills
- Willing work extended hours as and when required

**Benefits**:

- EPF
- SOCSO
- Annual Leave

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