Housekeeping Manager

Job Title: Housekeeping Manager

Department:Housekeeping

Reports To: General Manager

We are seeking a dynamic and experienced Housekeeping Manager to lead our team in providing exceptional guest service and upholding our company's core value: Be Kind.

As the Housekeeping Manager, you will play an important role in shaping the experience of everyone who walks through our doors. You will be responsible for overseeing all housekeeping operations, ensuring guest satisfaction, while fostering a positive and supportive work environment for your team.

Core Responsibilities:

• Lead and motivate the housekeeping team, providing them with the guidance and support they need to perform best in their role.
• Embody a culture of exceptional guest experience as KLoe's Tuan Rumah, ensuring that every guest feels welcomed, valued, and well-cared for.
• Oversee and enhance all housekeeping operations, including being responsible for cleanliness, the timeliness and orderliness of appearance of the entire Hotel.
• Assisting & managing in supplier selection and liaisons, preparing and managing the annual housekeeping budget, maintaining adequate par stock levels of supplies, conducting regular inventories, developing and implementing effective housekeeping systems.
• Effectively handle guest complaints and concerns, demonstrating empathy and a commitment to care for their concerns, aside from offering solutions. Internally, to effectively collaborate with other team members to solve operational issues effectively.
• Inspecting facilities daily, coordinating maintenance and special cleaning assignment schedules, ensuring routine maintenance and cleanliness, organizing deep cleaning schedules, adhering to safety procedures, and complying with hotel and company rules.
• Maintain open and clear communication with all departments, facilitating a collaborative and supportive work environment.

Leadership & Values Alignment:

• Actively seek opportunities to exceed guest expectations and go the extra mile to make their stay memorable.
• Display genuine warmth, kindness, and hospitality in all interactions with guests and colleagues.
• Cultivate meaningful connections with guests and all team members, creating a sense of community and belonging to working like a family.
• Approach any issue with understanding and empathy, seeking solutions that address their concerns effectively. Responsible for the outcome from the solution.
• Help them grow and develop, by creating a learning environment where it is safe to ask questions, make mistakes, and experiment.
• Committed to own professional development and are always looking for ways to learn new things.

Qualifications & Traits:

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 3 years of experience in a Housekeeping Manager role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in Google Workspace and hotel management software.
• Display high levels of open-mindedness, open to new ideas and perspectives, and not afraid to challenge own assumptions.
• Enjoy sharing knowledge with others, and always willing to help others learn.
• Recognizes personal strengths and areas for improvement, actively seeking feedback and opportunities for growth.
• As a learner, being highly coachable and a potential leader coach to the team.
• Possesses a natural curiosity and an intrinsic desire to continually learn and develop new skills and knowledge.

[The position is only open for Malaysian / Malaysian Residents with valid working permit]

We thank all applicants for your interest towards the role. We'd like to inform that due to the volume of applications, only shortlisted candidates will be contacted. You may consider that your application to be unsuccessful if you do not hear from us after 30 days from the date of your application.