Warehouse Technical Assistant

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

Position Summary

We are seeking a proactive Technical Assistant who will support the inventory system migrations, device configuration, and system implementation. The ideal candidate must have strong IT skills, an ability to introduce new software, and a solid grasp of modular programming concepts to enhance automation and operational workflows.

Key Responsibilities

1. Support to Business Operations Manager

• Assist in implementation of operation projects, workflow execution, and reporting.
• Support implementation and documentation of new SOPs, processes, and system improvements for the new system.
• Coordinate with internal teams for each migration and integration.
• Provide accurate, deployment, and technical tasks.

2. Warehouse & Inventory Management

• Label and record all inventory accurately in the system.
• Conduct cycle counts and highlight discrepancies to the Manager.
• Maintain an organized, safe, and efficient warehouse environment.
• Execute system report testing and data generation.

3. Technical & Device Configuration

• Assist in reducing configuration time through technical improvements.

4. Systems & Software Support

• Assist in onboarding and maintenance of inventory and operational software (Gimbla, ERPNext, or other new (ERP) systems environment).
• Support system testing, feature evaluation, and new workflow rollouts.
• Perform data entry, adjustments, and extraction of reports from systems.
• Help train internal users on new software tools and features.

5. Introducing New Software & IT Skills (Key Requirement)

• Identify gaps in new operational systems and processes.
• Recommend and introduce new software or tools that improve efficiency and data accuracy.
• Support technology adoption across the warehouse and operational teams.
• Develop small automations or scripts to reduce manual workload (advantage).

6. Personal & Technical Capability Requirements (Modular Programming Focus)

The ideal candidate must demonstrate:

• Strong technical aptitude and ability to break down processes into modular, logical steps.
• Understanding of modular programming concepts, such as building reusable functions, components, or workflow scripts.
• Ability to design simple technical modules (tagging workflows, data-cleaning routines).
• Capability to troubleshoot both hardware and software with structured, systematic thinking.
• Curiosity to explore new software, technologies, and integrations independently.
• A mindset geared toward continuous improvement, automation, and efficiency-building.
• Discipline in documenting processes and technical changes with clarity.

Requirements

Required

• 1–2 years experience in warehouse, technical support, logistics, or IT operations.
• Strong IT literacy and ability to learn new software independently.
• Understanding of hardware setup (POS, scanners, tablets, routers).
• Good organisational, analytical, and documentation skills.

Preferred

• IT/Technical diploma or certification.
• Experience with ERP or inventory systems.
• Basic programming or scripting skills (Python, JavaScript, SQL).
• Experience in process automation or modular workflow design.
• Experience in setting up In-house servers with some knowledge of cybersecurity. (Added advantage)