Junior/ Senior

1 day ago

Bukit Jalil, Malaysia BYHR Services Sdn Bhd Full time 80,000 - 150,000 per year

Location: Aurora Place Bukit Jalil

About the job

We are looking for a Business Support professional to manage complex support tickets for our post-trade clearing system - Falcon. Responsibilities include advising users, documenting client workflows, and leading investigations of major issues. Ideal candidates will have experience in broker operations and a client-focused approach.

Responsibilities

  • Provide second-tier support for complex queries related to our multi-asset post-trade clearing and processing system.
  • Advise users on effectively utilizing existing system functions to meet their business needs.
  • Manage support tickets end-to-end, coordinating with other teams as necessary.
  • Develop a deep understanding of clients' business flows and strategies, documenting insights in thecompany CRM. Identify new business opportunities and alert the sales team.
  • Lead the investigation and coordination of major production issues alongside the support team,ensuring transparency and effective communication throughout the resolution process.
  • Be hands-on with clients, assisting them during critical operational issues.

Qualifications

  • Previous experience in operations or settlement teams within a broker operation, with a strong grasp of post-trade clearing and processing.
  • Excellent communication and interpersonal skills for client interactions and support ticket management
  • Ability to understand and document clients' business requirements and workflows.
  • Experience in delivering user training and creating useful documentation.
  • Familiarity with ticketing/issue tracking systems and CRM platforms.
  • Ideally, 2+ years in a client-facing technical support or customer success role (flexibility on experience).

Job Type: Full-time

Pay: RM4, RM10,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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