SharePoint Support Engineer

Req ID:
343429

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SharePoint Support Engineer to join our team in Cyberjaya, Selangor, Selangor (MY-10), Malaysia (MY).

The support specialist will be a techno functional support team member for the Consumer Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Consumer Banking Services applications.

Roles/Responsibilities

• Responsible to provide BAU support for Consumer Banking Services systems such as SharePoint, EA Tool and OCR systems in bank.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG, MY and BOS
• Fine tune applications and systems for high performance and higher volume throughput
• Planning and configuring SharePoint environments.
• Administering and maintaining SharePoint sites.
• Providing user support
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Have a quality mind-set with prevention attitude to attain zero defects.
• Developing business intelligence and analytics solutions (SSRS)
• generation and work on related issues.
• Able to support SIT/UAT/PROD/DR deployment, with DevOps.
• Able to support relevant software/platform/database upgrade for the systems.
• Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode.
• Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.

Location: Cyberjaya, Selangor (CBJ)

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

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