Retail Associate

Job Brief

Fusion Bakery has earned its reputation as Penang's best butter cake brand, built on over 30 years of traditional recipes loved by both locals and tourists. With a strong national following, innovative product creations, and a commitment to natural ingredients, we are expanding rapidly across Malaysia. To fuel this growth, we are seeking passionate and driven talents to join our team and help us continue delighting customers while redefining the pastry experience.

Today, Fusion continues to expand across Penang and beyond while staying true to our roots of quality and authenticity. We believe our people are the heart of our success, working together to delight customers, preserve tradition, and drive the future growth of Fusion Bakery.

We are seeking a friendly, customer-focused, and responsible Retail Associate with strong communication and interpersonal skills to support our F&B retail operations. You will play a key role in assisting customers with product enquiries and purchases, promoting and upselling products, maintaining inventory levels, and ensuring accurate POS transactions. In addition, you will help with upholding housekeeping standards, follow retail SOPs, and represent the company professionally as a brand ambassador. Through your service and commitment, you will contribute to achieving sales targets, delivering positive customer experiences, and supporting smooth daily outlet operations.

Job Highlights

• Competitive salary & commission plan
• Grow with a fast-expanding company across Malaysia and beyond
• Be part of a brand loved for premium butter cakes and quality indulgence

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Provide friendly and helpful service to all customers, ensuring their needs are attended to and questions are answered clearly.
• Work towards achieving monthly sales targets by recommending products, promoting special items, and suggesting add-ons where suitable.
• Develop and apply product knowledge, including cake ingredients, healthier options, and the use of quality butter, to guide customers in their choices.
• Perform professional cake cutting and presentation in accordance with Fusion'sstandards (training will be provided).
• Act as a brand ambassador by representing company positively and maintaining a polite, professional, and approachable attitude with customers at all times.
• Replenish and maintain inventory levels to ensure products are always available.
• Ensure housekeeping standards are met, keeping the retail environment clean, organized, and welcoming at all times.
• Handle POS transactions accurately and responsibly, including cash, e-wallet, and card payments.
• Conduct daily reconciliation of sales transactions, verifying collections against goods sold, and escalating any discrepancies promptly.
• Follow established Retail SOPs to maintain consistency in operations, service quality, and compliance.
• Carry out, as and when required, any additional tasks and responsibilities which are reasonably compatible with this job description and objectives.

REQUIREMENTS

• Minimum SPM, Professional Certificate, or Diploma in Business, Hospitality, Retail Management, or a related field.
• At least 1 year of retail or customer service experience, preferably in F&B or lifestyle products. Fresh graduates with strong interpersonal skills are encouraged to apply.
• Proven ability to meet sales targets and contribute to team performance.
• Strong communication and interpersonal skills, with a genuine passion for customer engagement and service excellence.
• Attention to detail and accuracy in handling POS transactions and daily sales reconciliation.
• Team player who can adapt to a retail environment and is open to working weekends and public holidays, with a flexible and positive attitude.
• Excellent verbal communication skills in both Chinese and English.
• Ability to work independently with minimal supervision.
• Basic computer or POS system knowledge is an advantage.

Benefits:

• Competitive salary, allowances & commission plan
• On-Job-Training will be provided
• Performance bonus
• Annual/Medical/Compassionate Leave Entitlement
• Medical benefits

Job Types: Full-time, Part-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

• Additional leave
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person