Associate Software Engineer

About the Job

We are seeking a highly skilled Software Engineer, who will be part of Customer Self-Served support team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system.

• Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems.
• Continuous enhancement of the applications' monitoring dashboard for the management of systems performance and application health.
• Support and troubleshoot reported issue to ensure agreed SLAs are met.
• Conduct root cause analysis.
• Conduct daily huddle to manage newly reported issues and to ensure prompt closure of the existing reported issues.
• Support BAU activities such as DR/BCP exercise, system/security patches, etc.
• Collaborate with service management, various applications and specialist teams in troubleshooting and resolving issues.
• Keep abreast with latest web/mobile application and data related system technology and architecture.

We are looking for people who

• Possess Bachelor's Degree in Computer Science, Engineering or relevant qualification. Related professional/technical qualification will be advantageous although not mandatory.
• Minimum 2 years of experience in supporting mobile, web portal application and data system.
• Proven experience in mobile (iOS, Android) and web portal development and architecture.
• Strong coding background (e.g. Java, C#, JavaScript/TypeScript, React, ReactNative, Angular, Flutter, Swift).
• Deep knowledge of cloud platforms (AWS, Azure, or GCP) and API design (REST, GraphQL, SOAP).
• Strong understanding of security protocols (OAuth2, JWT, SAML, SSL/TLS).
• Familiarity with microservices, containerization (Docker, Kubernetes), and modern DevOps.
• Hands-on development experience for batch monitoring and execution frameworks and/or encryption software.
• Hands-on experience in developing SQL queries, UNIX scripts and ETL jobs using ETL tools like Talend, Datastage in handling complex transformation.
• Hands-on end-to-end troubleshooting experience on production issue relating to web/mobile application.
• Good understanding of end-to-end web/mobile infrastructure, such as Imperva, edge routers, border routers, network load balancer, etc.
• Worked in a Continuous Integration/Continuous Delivery environment with strong appreciation of change/version control process and methodologies.
• Worked with automation tools (such as, Bitbucket, Bamboo, Nexus, Dimensions, Selenium, etc.)
• Application performance monitoring and tuning experience is desired.
• Working experience in a financial services industry and/or operating under strict regulatory constraints is an advantage.
• Worked on / have certification in Cloud technologies is an advantage.
• Good teamwork, good interpersonal and negotiation skill, working independently is essential.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies:
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.