Trainer for SG Market

As a Trainer for Price Solutions - SG Market located in Petaling Jaya, Malaysia, you will be integral in empowering our Telesales team through tailored learning solutions that elevate their sales and service expertise. This role involves collaboration with diverse stakeholders to craft and execute comprehensive training programs that align with the bank's strategic objectives and exceed performance targets across various financial products

Your responsibilities will include delivering impactful training sessions to both new recruits and current team members, fostering continuous professional development, and ensuring that learning outcomes translate into measurable improvements in sales effectiveness. With a strong focus on operational excellence, you'll manage daily workflows, devise problem-solving strategies, and analyze performance data to ensure productivity gains meet corporate financial goals

In addition to driving high sales standards, you will nurture a culture grounded in integrity, compliance, and ethical conduct by embodying and promoting the Group's values and code of conduct. Through coaching and mentoring client centre executives, you will inspire motivation, support career growth, and ensure alignment with customer-centric practices. This position requires a proactive mindset to detect and address potential risks, champion fair client treatment, and maintain a compliant and trustworthy sales environment.

Strategic Sales Planning and Execution

• Design, implement, and continuously monitor comprehensive sales strategies that are aligned with budget parameters and focused on maximizing revenue and market share within the bank's portfolio.
• Collaborate with cross-functional teams and stakeholders to ensure that sales initiatives are coherent, innovative, and responsive to changing market conditions

Market Intelligence and Competitive Analysis

• Continuously scan industry trends, customer behaviors, and competitor activity to provide actionable insights that support the bank's strategic positioning and sales agility.
• Utilize data-driven tools and qualitative feedback to anticipate market shifts and recommend tactics that sustain competitive advantage.

Process Management and Performance Evaluation

• Monitor and assess sales operations to ensure compliance with group policies, procedural accuracy, and the highest standards of service delivery.
• Implement performance metrics and quality assurance mechanisms to evaluate the effectiveness of sales initiatives, and drive continuous improvement through feedback and process refinement.

Team Leadership and Customer Relations

• Lead and support the Telesales team by fostering a collaborative environment that encourages professional development, high engagement, and accountability.
• Address customer feedback and complaints promptly and effectively, ensuring resolution aligns with the bank's values and enhances customer trust and satisfaction.
• Cultivate an inclusive environment where diversity of thought is valued and leveraged to improve team performance and client outcomes.

Professional Development and Learning Innovation

• Develop customized training content integrating adult learning principles and leveraging digital platforms to increase accessibility and engagement.
• Employ diverse training methodologies including workshops, e-learning modules, and on-the-job coaching to accommodate varied learning styles and enhance knowledge retention

Stakeholder Engagement and Communication

• Maintain strong working relationships with key stakeholders including sales leadership, product teams, and compliance functions to ensure training is relevant, compliant, and aligned with business strategies.
• Effectively communicate training objectives, progress, and outcomes to stakeholders, facilitating transparency and support for learning initiatives

Risk Management and Compliance Advocacy

• Identify risks associated with sales practices and training gaps; propose and implement preventative measures to uphold regulatory standards and protect client interests.

• Champion ethical sales behaviors, embedding the Group's values within training content and daily practice.

• Minimum Diploma

• Experience within the financial services industry or a similar fast-paced sales environment is highly desirable.

• Strong interpersonal and communication skills, combined with a passion for developing others, will contribute to success in this role.

• Content Development: Expertise in designing engaging and relevant training materials structured to meet specific learning objectives.

• Training Needs Analysis (TNA): Skilled in assessing organizational and individual development gaps to tailor learning solutions appropriately.
• Assessment and Feedback: Proficient in evaluating trainee progress and providing actionable feedback to drive growth and competency.
• Facilitation and Leadership: Demonstrated ability to lead dynamic training sessions, motivate participants, and foster an environment conducive to learning and collaboration.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.