Regional Product Specialist Trainer

1 day ago

Petaling Jaya, Selangor, Malaysia BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time 60,000 - 120,000 per year

About the Role

We are seeking a passionate and dynamic Regional Product Specialist Trainer to join our Industrial Division team. In this role, you will play a key part in delivering technical training, product expertise, and application support across the Asia Pacific region. You will empower our sales and service teams with the knowledge, tools, and confidence to deliver exceptional results to our customers.

Key Responsibilities

1. Product & Application Support

  • Provide 2nd and 3rd level technical and application support for industrial products and solutions across the region.
  • Serve as a technical advisor and product advocate, offering expert guidance to internal teams and customers.
  • Collaborate with global product teams to share market insights, quality feedback, and improvement ideas.
  • Support customer-facing activities such as product demonstrations, seminars, webinars, and consultations.

2. Training & Knowledge Development

  • Plan, coordinate, and deliver comprehensive product and application training for internal teams and external partners.
  • Identify training needs and create engaging materials — presentations, videos, manuals, and case studies.
  • Conduct both in-person and online training sessions aligned with global training programs.
  • Maintain and manage demo and training equipment to ensure smooth delivery.

3. Product Management & Market Engagement

  • Support new product launches through effective knowledge transfer and regional rollout training.
  • Develop and localize marketing and technical content, including FAQs, application notes, and white papers.
  • Gather customer feedback and competitor insights to support continuous product and market improvement.
  • Partner with regional sales and marketing teams to strengthen product positioning and customer engagement.

Requirements

  • Degree or Diploma in Electrical / Electronics / Mechanical Engineering or a related field.
  • Minimum 3 years' experience in a Technical Support, Product Specialist, or Training role, preferably in industrial, manufacturing, F&B, chemical, or pharmaceutical environments.
  • Hands-on understanding of technical equipment, automation, and control systems.
  • Knowledge of PLC communication protocols (Fieldbus, TCP/IP, Analog & Digital signals) and automation/instrumentation systems (sensors, transmitters, weighing solutions) is a strong advantage.
  • Familiarity with MS SQL, C#, C++, and basic PC/network troubleshooting is preferred.
  • Strong presentation and communication skills in English (Mandarin or other Asian languages is an added advantage).
  • Customer-oriented, analytical, and results-driven with a passion for continuous learning.
  • Willing to travel regionally and internationally as needed.
  • Possess a valid driving license.

Job Type: Permanent

Pay: Up to RM9,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • How many years of experience do you have in technical support, product specialist, or training roles related to industrial or automation products?
  • Have you conducted or facilitated technical training sessions for internal teams or external customers?
  • Are you familiar with programming languages or tools such as MS SQL, C#, or C++, and basic networking troubleshooting?
  • What is your expected basic salary (RM) for this role?

Work Location: In person

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