Outbound Call Centre Manager

KEY ACCOUNTABILITIESTo provide a positive and productive direction, requests and guidance to a group of customer care staffs to achieve departmental & company goals by delivering all expressed and implied KPI metrics and standards and any other task assigned by the Customer Care HOD.JOB RESPONSIBILITIESOversee Support Group Personnel responsible for...

About DPS Resources BerhadDPS Resources Berhad is a public-listed company on Bursa Malaysia with diversified interests in property development, construction, and furniture manufacturing. Headquartered in Melaka, we are known for delivering quality homes and wood-based products locally and internationally. As we expand into sustainable energy and innovative...

Key ResponsibilitiesLead a team of customer service associates across all customer interaction channels such as phone; email; letters; livechat; face-to-face and/or social media. This includes delivering KPIs with highest NPS and standards in accordance with the business plan and customer satisfaction.Managing and organizing staffing schedule including...

Job Responsibilities:Make outbound calls to potential buyers from company-provided leads & event databasesIntroduce Shang Height projects (e.g., Taman Bertam Setia, Century Park, etc.) clearly and professionallyQualify prospects based on interest, location, and budgetArrange appointments for the sales team to conduct property viewings or follow-up...

Position: Full-Time (Calling Department)Location: Kota Laksamana, MelakaRole Description:As a Full-Time (Online Department), you will assist clients in making informed decisions regarding property sales, leasing, and investments. This role requires you to develop relationships with clients, guide them through the entire process, and ensure a seamless...

Job description Client Management To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner. Customer Relationship To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of...

Job descriptionJob Purpose: Client Management To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner. Customer Relationship To provide end-to-end support to customers (walk-ins and phone calls), ensure the...

Job Descriptions:-· The ability to communicate fluently and effectively.· Attending customers' inquiries via phone calls and other communication channels.· Interacting with viewers in real-time, responding to comments and fostering engaging community· Proactively encourage online audiences to make online purchases during Live Streaming· Resolving...

Job ResponsibilitiesThe essential duties and responsibilities for the incumbent are as per belowDeliver world class customer service via telephoneProvide a polite, professional and accurate responseManager customer's expectations and display ownership for customer's requestsLiaise with appropriate departments to resolve issues brought up by customersKeep...

ResponsibilitiesSource new sales opportunities through inbound lead follow up and outbound cold calls and emails.Understand customer needs and requirements.Route qualified opportunities to the appropriate sales executives for further development and closure.Close sales and achieve quarterly quotation.Perform effective online demos to...