Residences Concierge

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Careers at Marriott Full time

POSITION SUMMARY

Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Language: English, Malay, Chinese

Malaysian Cirizen only



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

  • Concierge

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Four Seasons Hotels and Resorts Full time 30,000 - 60,000 per year

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Residences Concierge Lead

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Careers at Marriott Full time

    POSITION SUMMARY Maintain the highest level of safety, security and hospitality to our Residence owners. Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz-Carlton Standard Operating procedure Manual. Respond to Residence owners' requests for information, special arrangements, or services (e.g., transportation,...

  • Team Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Park Hyatt Full time 60,000 - 120,000 per year

    Organization- Park Hyatt Kuala LumpurSummaryYou will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Concierge is responsible for assisting in the daily operations of the Concierge...

  • Guest Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Park Hyatt Full time 30,000 - 50,000 per year

    Organization- Park Hyatt Kuala LumpurSummaryYou will be responsible for providing an excellent and consistent level of service to the guests. The Guest Service Officer - Concierge is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of...

  • bellman, hyatt centric city centre kuala lumpur

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Centric City Centre Kuala Lumpur Full time 20,000 - 40,000 per year

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Bellman is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.QualificationsIdeally with a minimum relevant high school...

  • Bellman, City Centre Kuala Lumpur

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Centric Full time 20,000 - 25,000 per year

    Organization- Hyatt Centric City Centre Kuala LumpurSummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Bellman is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or...

  • Guest Services Agent

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Ruma Hotel & Residences Full time

    Job Summary:The Guest Services Agent is responsible for providing exceptional service to guests from arrival to departure. This role includes handling check-ins and check-outs, responding to guest inquiries, managing reservations, and addressing guest concerns in a professional and courteous manner. The Guest Services Agent acts as the hotel's ambassador,...

  • Immigration Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MYPVIP Full time 60,000 - 120,000 per year

    We are hiring Join our team as aVisa Consultantand help clients navigate their journey to new opportunities around the worldApply today and become part of adynamic, forward-thinking companythat values professionalism, growth, and excellence.Company DescriptionMYPVIPis the officially appointed agent by theImmigration Department of Malaysiafor theMalaysia...

  • Guest Services Officer

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Four Seasons Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Officer

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Four Seasons Hotels and Resorts Full time

    *About Four Seasons:*Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...