Tour Operation Executive

4 days ago

Shah Alam, Selangor, Malaysia SAVVY TRAVEL & TOURS SDN BHD Full time

About the role

Savvy Travel & Tours is seeking a talented Tour Operation Executive to join our dynamic team in our Shah Alam, Selangor office. As a full-time role, you will play a crucial part in delivering exceptional travel experiences to our valued customers.

Responsibilities

  • Tour Planning: Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
  • Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
  • Booking Oversight: Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
  • Itinerary Preparation: Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
  • Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
  • Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
  • Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
  • Team Support: Assist with event coordination, marketing campaigns, and other tour-related activities.
  • Budget Tracking: Manage tour budgets to control costs and maintain profitability.
  • Feedback & Improvement: Collect and review post-tour feedback to enhance future offerings.
  • General Support: Assist with ad-hoc tasks and special projects as needed by management.

What we're looking for

  • Minimum 1-2 years' experience in a tour operation or travel consultant role
  • Able to write, read and speak in English and Mandarin to effectively communicate with Mandarin-speaking clients.
  • Proficient in using travel booking systems and CRM software
  • Ability to work well in a team and independently to meet deadlines
  • Familiarity with the local and regional tourism industry
  • Passion for travel and a desire to create unforgettable experiences for our clients

What we offer

At Savvy Travel & Tours, we are committed to providing our employees with a rewarding and fulfilling work environment. Our benefits include competitive remuneration, opportunities for professional development, and a dynamic company culture that encourages work-life balance. We also offer health insurance coverage and discounts on our tour packages.

Benefits

  • EPF/SOCSO
  • 5 working days
  • Company trip (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, pay slips etc.)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone
  • Training provided

About us

Savvy Travel & Tours is a leading provider of exceptional travel experiences in Malaysia. Since our inception, we have been dedicated to crafting tailor-made tours that cater to the diverse needs of our clients. Our team of passionate travel experts is driven by a commitment to excellence, innovation, and customer satisfaction. Join us on this exciting journey and be a part of our continued success.

Apply now to become our next Tour Operation Executive

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