Sales Consultant

2 weeks ago

Bandar Sunway Selangor, Malaysia The Swatch Group (Malaysia) Sdn Bhd Full time

About us

Since 1853, Tissot has been at the heart of Swiss watchmaking, blending exceptional craftsmanship with a passion for precision and performance. From the iconic T-Touch to the solar-powered T-Touch Connect Solar, our pioneering spirit continues to drive innovation while honoring a rich heritage. As the Official Timekeeper for the NBA, FIBA, Tour de France, La Vuelta and MotoGP, Tissot is trusted by the world's top athletes and events for accuracy and reliability. We create timepieces for those who value quality, authenticity and excellence, and we bring that same commitment to our people.

Join Tissot and be part of a global team where tradition meets innovation, your ideas spark progress, and every day offers the chance to shape the future of Swiss watchmaking

What you'll be doing

Client Engagement & Sales

  • Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
  • Understand client preferences through attentive listening and thoughtful conversation.
  • Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
  • Meet and exceed individual sales goals while contributing to overall boutique performance.
  • Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

  • Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
  • Manage and grow an active client book through CRM tools and clienteling best practices.
  • Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

  • Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
  • Stay updated on brand history, key milestones, and current campaigns to support brand clienteling.

Boutique Operations & Teamwork

  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
  • Uphold company procedures and policies related to operation, customer service, security and compliance.
  • Follow the security and proper maintenance of stock timepieces.
  • Monitor competitors' marketing activities and provide regular market intelligence to the Management.
  • Work closely with your team to create a supportive, positive environment where everyone feels valued and motivated to achieve shared success.

What we're looking for

  • Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
  • Passionate about client service and delivering exceptional experiences.
  • Professional, well-groomed, and confident in engaging with diverse clientele.
  • Strong interpersonal and communication skills.
  • Passion for luxury watches, craftsmanship, and brand heritage.

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