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Division Manager

2 weeks ago

Bangsar, Malaysia GCH Retail (Malaysia) Sdn Bhd Full time 48,000 - 60,000 per year

Job Summary

The Fresh Division Manager oversees all operations and performance of the Fresh Foods Department within the supermarket, including produce, meat, seafood, bakery, deli, and dairy sections. This role ensures that all fresh food departments deliver exceptional quality, freshness, food safety, and customer satisfaction, while achieving sales, margin, and waste control targets. The manager leads, trains, and motivates department teams to uphold brand standards and operational excellence.

Key Responsibilities

Operational Management

  • Plan, direct, and coordinate daily operations of all fresh food departments.
  • Ensure compliance with company standards for product quality, freshness, display, and rotation.
  • Oversee stock levels, ordering, and inventory control to minimize shrinkage and wastage.
  • Maintain high standards of food safety, hygiene, and workplace safety in all fresh departments.
  • Implement and monitor visual merchandising plans and promotional activities.

Financial Performance

  • Drive sales growth and profitability through effective pricing, promotions, and inventory management.
  • Analyze sales reports, margin performance, and waste data to identify improvement opportunities.
  • Prepare and manage departmental budgets, ensuring cost control and efficiency.

Team Leadership

  • Recruit, train, and develop fresh department supervisors and associates.
  • Conduct regular performance reviews, coaching, and team meetings.
  • Foster a culture of teamwork, accountability, and customer focus.

Customer Service

  • Ensure outstanding customer service in all fresh departments.
  • Address and resolve customer inquiries or complaints promptly and professionally.
  • Promote sampling, product education, and engagement to enhance the shopping experience.

Compliance & Standards

  • Ensure full adherence to company policies, local health regulations, and food safety standards.
  • Conduct regular audits on quality, hygiene, and safety practices.
  • Maintain accurate records for traceability, temperature logs, and regulatory compliance.

Qualifications and Experience

  • Bachelor's degree in Business Administration, Food Science, or related field (preferred).
  • Minimum 3–5 years of experience in fresh food retail operations or supermarket management.
  • Strong understanding of fresh food handling, merchandising, and inventory control.
  • Proven leadership, communication, and organizational skills.
  • Proficiency in MS Office and POS/inventory management systems.
  • Knowledge of HACCP, food safety standards, and local regulations.

Job Types: Full-time, Permanent

Pay: RM4, RM5,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Health insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Bangsar: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Fresh food retail operations: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person