Growth Manager-Malaysia

Job Title: Growth Manager

Starting Date: Immediate

Department: Account Management

Reports to: COO

Candidates Location: Malaysia (Remote)

Salary Range: TBC

We are seeking a data-driven Growth Manager to drive user acquisition, engagement, and retention within our B2B SaaS business. This role is pivotal in identifying growth opportunities, executing growth strategies, and optimizing customer journeys.

Your mission is to ensure Goama's clients have the best experience on our platform. You will be responsible for supporting our clients using our platform, from creating and maintaining the service, walking clients through feature upgrades and platform enhancements, and assisting clients with best practice advice on how to maximize the use of our gaming platform to achieve their objectives.

You are highly operationally competent, with keen attention to detail and a focus on the ability to deeply understand systems and tools available to you to deliver quality results for your clients. You are data-driven and detail-oriented in your approach as well as able to communicate and present your ideas in a clear and concise manner. You are a team player and have strong interpersonal skills to work closely with key stakeholders

Your primary objectives are:

• Optimize conversion rates across the customer journey, from acquisition to retention.
• Collaborate with marketing, sales, and product teams to drive growth initiatives.
• Track and measure key growth metrics and provide regular performance reports.
• Receive and process requests for platform configuration changes.
• Deep understanding of the knowledge base and information sources available, so that you can quickly and efficiently direct clients to the necessary information to address their needs.
• Working with input from our Monetisation Team, provide advice and guidance to clients on the best configurations, enhancements, and features available.
• Upsell clients on additional features and be able to confidently explain the benefits to them.
• Lead the execution of platform-based experiments conducted in partnership with the Growth Team
• Synthesize feedback from clients and feedback to Product & Growth teams

What you can expect:

You will be part of an international company that offers you the opportunity to work on challenging, enriching projects at well-known companies with enthusiastic team members. You will be part of a winning team and your work will be impactful and critical in delivering a successful organization. Being results-driven, you will have the flexibility to work remotely.

Qualifications and Education Requirements:

• Bachelor's honors in Business, Marketing, IT, Computer Science, Engineering, or any related field.
• 5-7 years of working experience in customer service/success, project management, or account management.
• Strong digital aptitude, able to pick up new systems and tools quickly.
• Experience with A/B testing and growth experimentation.
• Excellent project management and organizational skills.
• Strong attention to detail, able to ensure configurations made are in line with expectations, and work flawlessly.
• Experienced with digital space, OTT, and e-commerce, as well as gaming industry experience and knowledge, are advantages.
• Highly proficient in written and spoken English with excellent communication and people skills.

Key Skills:

• Customer service-focused mindset.
• Learns quickly and has the ability to solve problems independently.
• Able to work in ambiguous environments, embracing change and delivering strong business outcomes.
• Strong ethics, with an ability to manage confidential data.
• Worked at a high-growth startup.
• Deep interest in new technology and gamification.
• Familiar with the principles of growth hacking and gamification

Bonus Points:

• Worked at a high-growth startup.
• Deep interest in new technology and gamification.
• Familiar with the principles of growth hacking and gamification