Medical Account Manager

Job Description SummaryDo you have what it takes to meet and exceed customer expectations whilst nurturing strong and trusted relationships? Do you enjoy mentoring and empowering your salesforce while providing functional expertise to drive sales growth? Do you enjoy keeping a pulse on the changing sales landscape and customer needs within your area of responsibility and sharing this information with relevant internal stakeholders to promote a more holistic approach to solution selling?

Our Account Manager is expected to work closely with the respective Medical Sales Leader and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships and lead the execution of critical processes within the sales process.Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us

Maintain Strategic Relationships with Our Customer Accounts

• Proactively engage with existing customers to maintain strategic relationships

• Anticipate potential service problems and actively work towards addressing them

• Consolidate related data on customer satisfaction to drive better solutioning and recommendations

• Actively seek to understand the assigned account's strategic priorities and developing appropriate value-added programs for them with a focus on holistic solution selling (i.e., packaging complementary products across business units as a holistic solution)

• Successful attainment of relevant customer specific KPIs (e.g., customer satisfaction rate, account penetration rate & product conversion)

Ongoing Fulfillment and Delivery

• Accountable for the regular order-taking, fulfilment, and delivery post-conversion for assigned accounts

• Provide valuable insights on development of sales strategies to better meet customer needs prioritizing a shift to holistic solution selling

• Successful attainment of account specific KPIs (e.g., improvement in sales margins, successful order fulfillment and deliveries, etc.)

Provide Insights on Sales Landscape and Forecast

• Provide valuable insights to sales forecasts as inputs into the overall demand planning and the Sales, Inventory and Operations Planning (SIOP) processes

• Analyze sales and industry trends and make appropriate recommendations to the KAM in an effort to ensure long-range planning needs pertaining to one's area of responsibility are met

• Provision of accurate and timely forecast inputs and analysis reports that allows for long-range planning by the leadership team (e.g., KAM, NSL)

Sales & Revenue

• Develop and implement marketing strategies to increase sales revenue and customer satisfaction.

• Conduct product demonstrations, training sessions, and presentations at hospitals, clinics, and other healthcare facilities.

• Provide technical assistance to customers on BD products and services.

• Identify new business opportunities and develop proposals for potential clients.

• Maintain accurate records of sales activity, customer interactions, and market trends.

• Collaborate with cross-functional teams such as marketing, sales operations, and logistics to ensure smooth workflow and timely delivery of products.

• Stay updated on industry trends, regulatory changes, and competitor activities.

• Ensure compliance with all relevant laws and regulations related to medical devices and sales practices.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work LocationMYS Kuala Lumpur - Damansara HeightsAdditional LocationsWork Shift

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