Warehouse Manager

2 days ago

Bukit Raja, Malaysia Career Horizons Sdn Bhd Full time 80,000 - 120,000 per year

JOB SUMMARY:

The Warehouse Manager will be accountable for the overall performance of the Contract Logistics division, with responsibilities spanning warehouse operations, third-party vendor management, financial oversight, client relationship management, contract administration, and Health, Safety, Security, and Environment (HSSE) compliance. The role requires strategic leadership, operational excellence, and a client-centric approach to ensure service delivery meets or exceeds expectations.

KEY RESPONSIBILITIES

1. Operations Management

  • Oversee end-to-end warehouse and logistics functions, including inbound/outbound operations, customer service, freight, distribution (e.g., home deliveries), and value-added services (e.g., assembly, post-delivery support).
  • Lead cross-functional teams to achieve contractual KPIs and service level commitments.
  • Implement robust performance management systems to track, benchmark, and report operational efficiency while identifying and addressing performance gaps.
  • Drive successful implementation and onboarding of new client projects.
  • Lead continuous process improvement (CPI) initiatives to enhance operational performance, support client expansion, control costs, and drive profitability.

2. Vendor (3PL) Management

  • Oversee the selection, evaluation, and engagement of outsourced service vendors.
  • Define vendor KPIs aligned with client SLAs, negotiate pricing and payment terms, and manage contractual agreements.
  • Establish and monitor a vendor performance rating system, taking corrective actions where necessary (e.g., warnings, termination).
  • Ensure vendor compliance with company policies, industry regulations, and HSSE standards.

3. Financial Management

  • Ensure services rendered are profitably priced, traceable, and billable as per contractual agreements.
  • Collaborate with operations to control costs, eliminate inefficiencies (e.g., unproductive hours, inventory loss), and drive account profitability.
  • Develop and monitor annual budgets; analyze variances and provide justifications to management.
  • Partner with Finance to prepare financial reports and ensure accurate, timely billing and cost recovery.
  • Ensure healthy cash flow through proactive management of accounts receivables and payables.

4. Client Relationship Management

  • Lead periodic (weekly/monthly/quarterly) performance review meetings with internal teams and clients.
  • Act as the main point of contact for key customer accounts, fostering strong, trust-based relationships.
  • Address customer concerns promptly, implement preventive solutions, and continuously improve service delivery.
  • Communicate business performance updates effectively and maintain detailed documentation of client interactions.

5. Contract Management

  • Maintain in-depth knowledge of contractual obligations and terms.
  • Manage the full lifecycle of contract negotiation, renewal, re-pricing, and change management.
  • Establish win-win outcomes through negotiation and enhance client retention through upselling and cross-selling opportunities.

6. HSSE Compliance

  • Work closely with the HSSE department to ensure full adherence to company, client, and regulatory safety and environmental standards across all logistics operations.

7. Additional Duties

  • Undertake new tasks and responsibilities as assigned by senior management to support evolving business needs.

Job Type: Full-time

Pay: RM8, RM10,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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