Customer Service Agent

2 weeks ago


Bukit Raja, Malaysia Warehouse (E-Commerce) Full time

**Details**:

- Ensure adherence to service level agreements (SLAs) for incoming buyer chats.
- Provide outstanding customer service (CS) and effectively manage customer needs via live chat.
- Collaborate with other departments, such as Customer Service, Warehouse, and Logistics teams, to resolve customer issues.
- Handle a high volume of customer inquiries in a professional and efficient manner.
- Take full responsibility for addressing and resolving customer concerns, including operational issues.
- Continuously assess and suggest improvements to work processes.
- Meet daily KPIs as set by the regional team.

**Requirements**:

- Proficient in both spoken and written English and Malay.
- Previous experience in Customer Service is preferred.
- Able to commit to working for 6 - 12 months.
- Willing to work according to warehouse hours and shifts.
- Must have personal transportation or be able to commute to the warehouse.

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,500.00 - RM2,600.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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