Patient Relation Executive

2 weeks ago

Remote, Malaysia Regen Hospital Full time 28,800 - 43,200 per year

Job Summary:

The Patient Relation Executive acts as the primary point of contact between patients and the healthcare facility. The role ensures a positive patient experience by managing admissions, addressing concerns, coordinating with medical and administrative teams, and maintaining high service standards.

Key Responsibilities:1. Patient Interaction & Support

  • Greet and assist patients, visitors, and attendants courteously.
  • Guide patients through registration, admission, and discharge processes.
  • Provide information on hospital services, consultants, schedules, and billing procedures.
  • Handle patient feedback, grievances, and queries promptly and professionally.

2. Coordination & Communication

  • Liaise between patients, doctors, nurses, and administrative departments.
  • Coordinate appointments, follow-ups, and referrals.
  • Maintain proper communication flow to ensure smooth patient service.

3. Documentation & Records

  • Ensure accurate patient data entry in the hospital management system (HMS).
  • Maintain confidentiality of patient records and personal information.
  • Support billing and insurance documentation if required.

4. Quality & Service Excellence

  • Monitor patient satisfaction levels and report issues to management.
  • Participate in patient satisfaction surveys and service improvement initiatives.
  • Adhere to hospital policies, protocols, and service quality standards.

5. Administrative Support

  • Assist in preparing daily/weekly reports on patient feedback and service performance.
  • Support hospital events, health camps, and promotional activities.
  • Handle incoming calls, emails, and appointments in a professional manner.

Qualifications & Requirements:

  • Education: Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
  • Experience: 0–3 years of experience in a hospital, clinic, or healthcare customer service role.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking ability.
  • Proficiency in MS Office and hospital management software.
  • Fluency in English and local language(s).
  • Personality Traits: Courteous, patient-centric, empathetic, and detail-oriented.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Work Location: Remote

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