Employee Relations Consultant

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity:

We are looking for someone to be part of our Global Employee Relations Team (based in either in Kuala Lumpur (Bangkok may also be offered) as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices.

In this Role, you'll get to:

• Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees.
• Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases.
• Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations.
• Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized.
• Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
• Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices.
• Act as an HR Business Partner to a dedicated Department to share actional insights and trends.
• Spearhead automation and improvements towards internal process such as (but not limited to) performance management, offboarding, etc.

To be successful in this position it will help you to have:

Qualifications & Experience

• Bachelor's Degree in Human Resources, Law, or related field.
• Minimum 6–8 years' experience in Employee Relations or HR Business Partnering/Generalist roles, with demonstrated knowledge of employment law, workforce reduction projects, and handling complex ER issues.

Skills & Attributes

• Strong problem-solving, sound judgment, and decision-making abilities.
• Adaptable, curious, and willing to challenge current practices.
• High attention to detail, ownership, reliability, and ethical standards (discretion, confidentiality).
• Ability to cope well with ambiguity and change
• Humility, flexibility, and strong interpersonal and stakeholder management skills.

Communication

• Fluency in written and spoken English.

It's Great if you Have:

• Curiosity, ready to challenge current practices and perspectives
• Great attention to detail
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills

*The position can be based in either Kuala Lumpur or Bangkok — the final location will be decided by the company.

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.