Customer Relations Executive

3 days ago

Petaling Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time

The Position:

To provide comprehensive information and solutions to customers about the product and service.

Job Responsibilities:

  • Handle customer enquiries by managing calls, emails and chats.
  • Serve our customers' needs and attend to all requests promptly, accurately and professionally.
  • Meet service level targets by achieving both service and productivity level KPIs. Ensure that all calls, consultations, emails and membership applications are answered within the stipulated SLA.
  • Work as a team and maintain a good reputation for the company.

Qualifications & Skills:

  • Minimum SPM with at least 2 years experience in customer service.
  • Fresh graduates are welcome to apply.
  • Must be able to read, write and speak English and Bahasa Malaysia.
  • Mon to Sun work day based on the roster (5-day week).
  • Working hours – rotational shifts.
  • 9 hours shift (including 1-hour meal break).
  • Training provided.

Benefits
:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development
  • Working days: Monday - Friday
  • Working hours: 8.30 AM PM

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