Data / DevOps Support Analyst (Remote)

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Expogain International Inc. Full time $60,000 - $80,000 per year
Hiring: Data & DevOps Support Analyst (Full-Time, Remote)

Expogain Malaysia, part of the McQuarrie-Highland Group, is recruiting on behalf of an established U.S.-based fintech company for a full-time Data & DevOps Support Analyst. This remote position provides early-morning operational coverage and data analysis, ensuring system reliability and seamless communication between global teams. The ideal candidate combines strong cloud, data, and troubleshooting skills with a proactive mindset.

Expogain and McQuarrie-Highland Group is a consortium of advanced technology-enabled companies. We will give special consideration to forward-looking candidates comfortable augmenting workflows with AI and helping peers embrace AI to improve teamwork and efficiency.

Vacancy: Data & DevOps Support Analyst (Full-Time, Remote)

Overview:

We are seeking a full-time Data & DevOps Support Analyst to provide proactive early-morning operational coverage and data analysis for our U.S. leadership team. This role combines hands-on DevOps monitoring with data engineering and analytical reporting responsibilities. The ideal candidate has strong technical acumen, experience with Cloud environments, and the ability to independently manage alerts and incidents.

Key Responsibilities:

  • Monitor overnight alerts, emails, and dashboards (e.g., Datadog) to identify, triage, and escalate incidents in line with SLA targets.
  • Communicate effectively with development and operations teams to ensure timely resolution of critical issues.
  • Track and report on tickets that violating SLA for coordinate status updates to leadership.
  • Perform DevOps tasks including server monitoring, patching, and system maintenance on AWS EC2, RDS, Linux, and Windows Server environments.
  • Analyze, process, and validate SQL input and output from Snowflake, RDS, and other cloud sources.
  • Build, document, and maintain Power BI dashboards and complex Excel reports to support business and operational metrics.
  • Contribute to the maintenance and enhancement of internal scripts and automation tools.
  • Document processes, recurring issues, and code changes to strengthen operational reliability.

Important Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related discipline (or equivalent experience).
  • 2–5 years of experience in a data analysis, DevOps, or technical support role.
  • Familiarity with common AWS services and general Linux/Windows Server administration.
  • Working knowledge of Datadog or similar monitoring tools.
  • Strong SQL skills and experience with Power BI, Excel, and Snowflake or similar cloud data platforms.
  • Familiarity with at least one common programming language such as Python, JavaScript, or Bash scripting.
  • Excellent problem-solving, prioritization, and communication skills.
  • Occasional work autonomously outside regular hours and coordinate with global teams.

Preferred:

  • Experience with CI/CD pipelines and version control systems (Git).
  • Exposure to data modeling and ETL workflows.
  • Prior experience in an operations-driven or SLA-bound environment.

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