Helpdesk Analyst

Req ID: 346367

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - English and Japanese, to join our team in Kuala Lumpur, Selangor (MY-10), Malaysia (MY).

Requirements:

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Experience with MAC support is highly preferred.
• Familiarity with latest macOS
• Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.
• Understanding on how MDM solutions (Jamf/Intune) work.
• Apple Device Support Certification (Added advantage).
• Familiarity with Jamf Pro (Added advantage)
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and Technology improvements.
• Willing to learn & grow in other IT Business areas
• Excellent English and Japanese, written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment)
• Flexible and willing to work in a Rotational 24*7. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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