Senior desk Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia verinon Full time 24,000 - 36,000 per year

Qualification:

  • Diploma in Computer Science, Information Technology, or equivalent
  • Minimum 1 year of experience in a customer service or helpdesk environment
  • Proficient in Microsoft Windows OS, basic networking, PC wireless connectivity, and remote access troubleshooting.
  • Familiarity with Lotus Notes, MS Outlook, and Windows XP
  • Strong command of spoken and written English
  • Malaysian citizen or holder of relevant residence status

Responsibilities

  • Provide technical assistance to users through phone, email, and fax
  • Deliver first-level support and troubleshooting for IT-related issues
  • Log and track problems using HPSM (HP Service Manager)
  • Submit daily, weekly, and monthly helpdesk reports to the team leader
  • Collaborate effectively within a team in a high-pressure environment
  • Maintain a customer-focused approach in all interactions
  • Act as a single point of contact for IT-related problems and queries
  • Demonstrate professionalism, honesty, and respect in all communications
  • Ensure continuous improvement and quality in job performance
  • Perform other duties as assigned by management

Competencies:

  • Strong working knowledge of Microsoft Office (Word, Excel, etc.)
  • Understanding of security requirements for ID administration tasks
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills
  • Ability to work collaboratively as part of a team
  • Self-motivated, detail-oriented, and quick to grasp new technical concepts
  • Capable of identifying hardware, software, network, and server issues

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Experience:

  • customer service or helpdesk environment: 1 year (Required)
  • Microsoft Windows OS: 1 year (Required)
  • basic networking: 1 year (Required)
  • PC wireless connectivity: 1 year (Required)
  • , basic netremote access troubleshooting.: 1 year (Required)
  • Lotus Notes, MS Outlook, and Windows XP: 1 year (Required)

Work Location: In person

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