Field Service Engineer

2 weeks ago

Penang, Malaysia Talent Recruit Full time

Company Background

We are representing a multinational leader in high-volume production equipment and process solutions for the semiconductor industry, specializing in wafer-level bonding and lithography. Due to expansion in Malaysia, the company is seeking an experienced Field Service Engineer based in Penang.

Additional Info & Benefits

  • 13th Month Salary
  • Performance Bonus
  • Car Allowance
  • Insurance & outpatient benefits

Responsibilities 

  • Provide professional, courteous service to ensure complete customer satisfaction.
  • Assist customers in diagnosing and resolving equipment or process issues.
  • Perform on-site preventive maintenance, equipment cleaning, and operational checks.
  • Handle start-up, warranty, paid service, and contract activities within set timelines.
  • Report equipment downtime and service activities to management promptly.
  • Apply troubleshooting skills to minimize equipment downtime and maintain performance.
  • Be available for overtime, short-notice travel, and emergency call-outs as required.
  • Diagnose and correct process variations or hardware issues.
  • Recommend corrective actions and keep management informed of all developments.
  • Conduct customer meetings and communicate professionally in person, by email, and by phone.
  • Complete and submit required reports and documentation accurately and on time.
  • Maintain equipment logs and service records consistently.
  • Travel domestically and internationally (up to 20%) as needed; valid passport required.
  • Initiates purchase orders for parts and service.
  • Maintains and performs repairs on company demo cleanroom equipment.
  • Keeps informed and trained on company's most current systems, methods and procedures, including site safety.
  • Demonstrates excellent customer service skills (foreign and domestic).
  • Exhibits good housekeeping practices in all work areas.
  • Perform other related duties as assigned.

Requirements: 

  • Diploma or Bachelors Degree in Engineering with at least 4 years experience in semiconductor equipment installation and repair.
  • Strong electromechanical troubleshooting and process problem-solving skills.
  • Familiar with statistical process control (SPC) and quality improvement methods.
  • Good communication and interpersonal skills with all levels of staff and customers.
  • Proficient in PC usage.
  • This role requires a 3-month training program at the headquarters and the ability to support long-term overseas assignments. 

Interested candidate kindly apply online or email updated resume to joyce@

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