Field Engineer

2 days ago

Bayan Lepas, Penang, Malaysia Career Wise Full time 60,000 - 80,000 per year


Job Responsibilities:

  • Plans customer installations by coordinating customer support logistics and site preparation.
  • Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner.
  • Trains customers on proper operation, programming, and maintenance of company machines and systems.
  • Monitors customer's workflow, work methods, and processes.
  • Makes operational or process recommendations to achieve optimal machine and systems performance.
  • Services customer accounts.
  • Performs preventative maintenance, machine and process audits, technical phone support and other routine services.
  • Troubleshoots and resolves machine and system problems.
  • Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions.
  • Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to company product teams and engineering personnel.
  • Collects and analyzes machine and systems performance data as required.

Job Requirements:

  • A Higher Diploma or above in Electronics or Engineering Technology is required.
  • Strong oral, written, interpersonal, and problem solving skills are required in Mandarin and English.
  • Computer literacy is required.
  • Ability to travel to customer sites or technical conferences may occasionally be required.
  • Relevant experiences with SMT knowledge.
  • Minimum 2-5 years of working experienced in related field.
  • Ability to understand and interpret detailed documents and drawings.
  • Employee must occasionally move heavy objects.

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