Manager, Underwriting

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• To perform risk assessments for SG Underwriting department as Operations shared services of all life and health products to deliver quality risk assessment, meet service level agreement and productions targets set.

KEY ACCOUNTABILITIES

• To perform risk assessment of all life and health products to ensure that risk assessed is compliant to FWDSG's and regulatory guidelines and with experience in underwriting applications with sum assured that authorised by company.

• To work closely with new business and distribution team to ensure that service delivery and production targets are met.

• To review appeals, provide preliminary underwriting services and handle post claim underwriting.

• To assist Senior Underwriter/Head of Underwriting to constantly review of  underwriting guidelines to ensure that it is complied with FWD Group's underwriting philosophy.

• To support new product launches and corporate initiatives by establishing appropriate underwriting guidelines for the initiatives.

• To perform underwriting audits. 

• To provide training and consultation support to distribution channels.

• Reduce operational risk by setting guidelines, procedures and controls that are compliant to the Company's risk governance and philosophy.

• Deliver the Company's key performance indicators set.

• Achieve operations efficiency through automation by constant analysing management information data generated by automated rules engine, reviewing and updating the underwriting rules to improve straight through processing rates.

• Work on projects that are assigned by Senior Underwriter / Head of Underwriting.

• Prepared regular report with analysis on underwriting performance.

KEY PERFORMANCE INDICATORS

• Quarterly / Annual achievement of SLA's for each in-scope market. · Quarterly / Annual achievement of KPI's

• Stakeholder feedback on performance and value creation through delivery of shared services operations capability.

EXTERNAL & INTERNAL CONTACTS

• Internal: SG Operations Leaders, key business partners and Group Office stakeholders.

• External: Research and Consulting firms, and work-related vendor (e.g. underwriting engine)

DECISION MAKING

• In accordance with FWD Delegated Authorities.

QUALIFICATIONS / EXPERIENCE

• Degree holder

• At least 8 to 10 years of underwriting experience in life and health insurance

• Preferably with FLMI and pursuing ALU

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge in life & health insurance.

• Good understanding on regulatory related to life and health insurance.

• Good verbal and written communication skills.

• Good interpersonal skill

• Good analytical, problem solving and decision-making skills.

• Demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.

COMPETENCIES

Underwriting Expertise:

• In-depth knowledge of underwriting principles, practices, and guidelines.

• Ability to evaluate and analyse risk factors to make informed underwriting decisions.

• Familiarity with insurance products, market trends, and regulatory requirements.

Behavior Competencies:

• Strong verbal and written communication skills to effectively convey information to team members, clients, and stakeholders.

• Team Leadership: Ability to lead, mentor, and develop a team of underwriters to achieve departmental goals.

• Problem-Solving: Proficiency in identifying issues, analyzing data, and developing effective solutions.

• Adaptability: Flexibility to adjust to changing market conditions and organizational needs.

Personal Attributes

• Ensuring accuracy and thoroughness in underwriting processes and documentation.

• Commitment to ethical principles and maintaining confidentiality.

• Proactive approach to identifying opportunities for improvement and driving positive change.